It seems that the view/pay without log is another victim of the latest upgrade.
I choose to pay my bill early in the form of a direct debit as a "advance payment".
It seems that this is no longer an option.
I did go to the old customercare.myhughesnet.com and was able to do it from there.
I can't say that this latest upgrade was a step forward.
For ... whatever reason ... not everyone has auto billing enabled. The Billing Department holds a special place in my heart.
The last dealings I had with them entailed a great deal of stomach acid and took the efforts of ECC to get resolved.
The "View/Pay without log in" as it was presented in the past allowed me to pay my bill early .... in the form of an Advanced Payment ....
Something that has worked very well for at least 10 years.
I simply can not, will not, go back to a system where I have to argue the fact that Hughes is not entitled to be paid twice per month with someone for whom English is not their native language.
Liz I attempted twice today to create a reply that illustrates the problem however when trying to access the new updated SC "view/pay without login" I get so far and get this:
That doesn't make for a very illustrative screenshot.
Needless to say this is with several browsers, several operating systems, a modem and router reset and a four letter prayer to the gods of computers and interwebs.
Sadly I'm out of time today and tomorrow starts at 5am.
Finally the info.
In the past I could go to either the "old" SC:
OR the new Gen4 SC:
And click on the "view/pay without login" button
That would in either instance open the following window:
Entering my SAN, capcha info and selecting "make a payment" option yielded the following:
Answering the security question brought me to the following:
Because of past billing issues it was resolved that I have invoice billing and no "saved payment" method on file. That means that their is NO possibility of misunderstandings or errors/mistakes.
Even though I have invoice billing I still enjoy paying my bill online and I pay my bill early every month by using the "Advance Payment" option.
This has worked well for that last 10+ years.
(I use the e-Check option)
Entering the above information then brought the following screen:
I would then authorize the payment by clicking a "collect now" button and get the following conformation screen:
At that point I could then login and see that the payment did indeed "take" by noting that my former $0.00 balance now reflects a $89.99 credit balance:
Everybody was happy, Hughes got paid (early) and I was assured of no errors.
The situation changed however with the SC/Community "update".
Going to the revamped SC:
Clicking on the "view/pay without login" gives a popup:
Entering the info brings us to:
Account balance at the time would have been $0.00
Please note that there is no "Advance Payment" option.
Entering my desired early payment amount produces the following error:
I was able to make this months payment by going through the old SC.
