Forum Discussion

Cwright30's avatar
Cwright30
New Poster
3 years ago

Was lied to when and want to cancel

Was lied to by sales representative about service usage and what I can do with my service and billing information now I want to cancel. I’ve only had service a month and have had nothing but problems.

  • GabeU's avatar
    GabeU
    Distinguished Professor IV

    The reps can likely have a sales call review performed. However, they'll need specifics regarding what you feel you were lied to about regarding service usage and what you can do with your service. 

     

    The reps are on Monday thru Friday from 9AM to 6PM EST, so you should see a reply from one tomorrow. They may need some personal info from you in order to locate your account, but they'll ask for it to be sent via Private Message.

  • Cwright30,

     

    Thank you for reaching out to us and I am sorry to hear that. Before we take any steps here, I would highly recommend reaching out to account management at 1-866-347-3292 to discuss this, especially since you've only been a customer for a month. Please update me here once you have. -Damian 

    • Cwright30's avatar
      Cwright30
      New Poster

      I have reached out and both times I did they acted like they did not understanding the problem I have my kids are not able to do home work cause of the service runs out so fast it’s not worth the money

    • GabeU's avatar
      GabeU
      Distinguished Professor IV

      Damian 

       

      Oops. While I was typing my reply I missed that you had posted.