Forum Discussion

rdillardtx's avatar
rdillardtx
New Poster
8 years ago

Where do I find my contract expiration date?

I think I've clicked every link in MyAccount, but obviously not the correct one. How do I see how many more months are left on my current contract?

  • GabeU's avatar
    GabeU
    8 years ago
    maratsade wrote:

    I couldn't find an invoice history.     

    When you sign in to look at your account info, go into "My Bill".  Once there you can look at your invoice history.  If you click on "View Older Invoices" you can see how far back they go.  With that said, they only go back for a few years, but one could still determine how long they have left in their contract if a new signup, or by the prices if in a contract due to an upgrade.  

     

     

  • GabeU's avatar
    GabeU
    Distinguished Professor IV
    8 years ago

    rdillardtx

     

    I searched and I can't find such info, either.  But, if it's from the time you signed up, you should just be able to look at how far back your old invoices go.  If going into a new contract due to an upgrade, you may be able to tell by the change in prices of your invoices.  The standard contract, whether from first signing up or upgrading, is twenty four months.   

    • maratsade's avatar
      maratsade
      Distinguished Professor IV
      8 years ago
      GabeU wrote:

      rdillardtx

       

      I searched and I can't find such info, either.  But, if it's from the time you signed up, you should just be able to look at how far back your old invoices go.  If going into a new contract due to an upgrade, you may be able to tell by the change in prices of your invoices.  The standard contract, whether from first signing up or upgrading, is twenty four months.   

      I couldn't find an invoice history.   The only thing that I found was on the SCC, under SBC status, there's a line that reads "First Registration Time." That has a date and time when the system was installed, so I know that the contract will end two years from that date.

       

      • GabeU's avatar
        GabeU
        Distinguished Professor IV
        8 years ago
        maratsade wrote:

        I couldn't find an invoice history.     

        When you sign in to look at your account info, go into "My Bill".  Once there you can look at your invoice history.  If you click on "View Older Invoices" you can see how far back they go.  With that said, they only go back for a few years, but one could still determine how long they have left in their contract if a new signup, or by the prices if in a contract due to an upgrade.  

         

         

  • maratsade's avatar
    maratsade
    Distinguished Professor IV
    8 years ago
    rdillardtx wrote:

    I think I've clicked every link in MyAccount, but obviously not the correct one. How do I see how many more months are left on my current contract?

    You should call or chat with the customer service reps.  You could also try the System Control Center. I found a date of installation for my Gen 5 system there, and that lets me know how much is left on the contract. Not the best solution, but it'd give you the information you seek.  I'm not sure if this information is available for systems before Gen 5, though, so you may end up having to chat or call.