Forum Discussion
Where do my mb go?
I believe it was in December or January I called about getting more bytes. I was told I could get 30 instead of my 15 for the same price..plus I was getting the $30 govt discount and I also discontinued my phone service with them. Well I noticed in January that my bytes went away rather quickly and when I looked online my plan had gone from 30 MB to 5 mb? I called and got all that straightened out and back to my 30. My bill is due on Feb 20 th, so I went online and dang if my service plan doesn't say 5 mb..what the heck is going on
There's no 5MB plan. To show what your plan is, please post a screenshot.
Thanks! So you had meant 5GB, like GabeU said.
Since they don't offer 5GB plans, this is likely an error. Does this show everywhere? Meaning http://192.168.0.1/#!/usage and https://my.hughesnet.com/en/overview (from the screenshot, it looks like it's showing on the site)
I think you mean 5GB, not 5MB. Still, that's definitely weird, as I don't think they even offer a 5GB plan.
The reps are on Monday thru Friday from approximately 9AM to 6PM EST. Hopefully you'll get a reply tomorrow. If you need help sooner, you'll need to call 866-347-3292 for Customer Care.
The plans are 15, 30, 60, 100 GB.
