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New Poster

7 years ago

Why is there a due date if you take money out the day the invoice is generated?

I have called in multiple times about my payment being withdrawn from my bank account the day the invoice is generated. Why even have a due date if it's taken out immediately? I was told when I called...

Brooke

Alum

7 years ago

Hey pdk1124, welcome to the community and thanks for posting! Gabe's answer covers pretty much everything I was going to say; I'll also add that for auto-payment, we collect on the day the invoice is generated, but we provide a 10 day grace period for customers that provides them a time frame to make their payment without the service being locked.

Some banks do provide an option to decline any payments if it exceeds your balance; I've had a bank that allowed that option, I've also had banks that do not. To dispute the charge on your account, you will want to call your bank and request them to reverse the payment.

-Brooke

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generated?","id":"message:105539","revisionNum":1,"repliesCount":5,"author":{"__ref":"User:user:72959"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:AccountandBilling"},"conversation":{"__ref":"Conversation:conversation:105539"},"readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:105539"},"body@stripHtml({\"truncateLength\":200})":"I have called in multiple times about my payment being withdrawn from my bank account the day the invoice is generated. Why even have a due date if it's taken out immediately? I was told when I called...","body@stringLength":"467","rawBody":"I have called in multiple times about my payment being withdrawn from my bank account the day the invoice is generated. Why even have a due date if it's taken out immediately? I was told when I called in before that if there were insufficient funds it wouldn't be withdrawn and they would keep trying until the due date. Well... today my account is overdrawn because of Hughesnet. Are you going to pay the bank overdraft fee, or put the money back on my card TODAY ??","kudosSumWeight":0,"postTime":"2018-10-04T17:43:34.568-04:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:105539_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":3109},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[],"body":"I have called in multiple times about my payment being withdrawn from my bank account the day the invoice is generated. Why even have a due date if it's taken out immediately? I was told when I called in before that if there were insufficient funds it wouldn't be withdrawn and they would keep trying until the due date. Well... today my account is overdrawn because of Hughesnet. Are you going to pay the bank overdraft fee, or put the money back on my card TODAY ??"},"Conversation:conversation:105539":{"__typename":"Conversation","id":"conversation:105539","solved":false,"topic":{"__ref":"ForumTopicMessage:message:105539"},"lastPostingActivityTime":"2018-10-07T01:53:39.818-04:00","lastPostTime":"2018-10-07T01:53:39.818-04:00","unreadReplyCount":5,"isSubscribed":false},"ModerationData:moderation_data:105539":{"__typename":"ModerationData","id":"moderation_data:105539","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:105539_1":{"__typename":"Revision","id":"revision:105539_1","lastEditTime":"2018-10-04T17:43:34.568-04:00"},"ForumReplyMessage:message:105542":{"__typename":"ForumReplyMessage","id":"message:105542","conversation":{"__ref":"Conversation:conversation:105539"},"author":{"__ref":"User:user:69233"},"revisionNum":1,"uid":105542,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:AccountandBilling"},"subject":"Re: Why is there a due date if you take money out the day the invoice is generated?","readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:105542"},"parent":{"__ref":"ForumTopicMessage:message:105539"},"body":"

\n\n

-Brooke

","body@stringLength":"723","rawBody":"

\n\n

-Brooke

","kudosSumWeight":1,"repliesCount":0,"postTime":"2018-10-04T18:33:28.635-04:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:105542_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":3089},"visibilityScope":"PUBLIC","isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"customFields":[],"replies":{"__typename":"MessageConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"CachedAsset:theme:customTheme1-1742462231836":{"__typename":"CachedAsset","id":"theme:customTheme1-1742462231836","value":{"id":"customTheme1","animation":{"fast":"150ms","normal":"250ms","slow":"500ms","slowest":"750ms","function":"cubic-bezier(0.07, 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