Forum Discussion
Worst billing method and service I've ever had
Hi bc5989,
Thank you for reaching out to us here. We are the office which receives the letters you mention, as our direct manager is Ellen, the same one you addressed above. I checked around the inbox and inquired with my coworkers, but we do not have a letter from you yet which means our corporate representatives have not had a chance to discuss this with you.
All in all, the information you've already been provided is correct. We do not offer paperless billing without some kind of payment method on file and unfortunately there is not any kind of indefinite discount we can apply to cover the $5 if you want the paper bill but don't want to pay for it. We do have a new preference center area which you can use to adjust your notification settings, which if you have not seen, I suggest giving it a look to see if anything there would be helpful for you. Here is a short announcement on it: https://community.hughesnet.com/t5/About-the-Community/New-Notification-Options/m-p/110924/highlight/true#M1271
Thanks,
Amanda
Sorry if I hurt your ego, that was not an insult, but constructive criticism to be more emphatic to customer frustration rather than venting your own frustration with quick witted responses that you have made. Sometimes it's best to step away form the keyboard, get some fresh air, and cool down before we respond.
Several tornados that hit literally blew away the copper infrastucture in this area with a two to three week wait time to restore it completely. My cont
racts nesessitate Internet access and hughesnet was fast to respond and get me back online, my kudo's to the installation tech. It worked for that time frame, and what I needed to accomplish, but I require more. It's hard to keep an ssh connection open with 700ms latency, thankfully that was not necessary during that period.
I'm sure you have helped many on this forum and deserve a kudo for that.My apology for not wording my response to sound less critical, should of taken m
y own advice, lol. As of this morning I am back on wire and will give it a few days to be sure all is well again. Maratsade's response would of been better served with perhaps test results between the two, rather than posting a childish response. Please see https://www.whistleout.com/Internet/Guides/viasat-vs-hughesnet
That's, um, just your opinion, man.
