Forum Discussion
Customer with extremely poor service
First, this is a support community. A place for receiving help. This isn't a site to post your complaints and/or warnings to others.
Secondly, if you would like help with your issue, whatever it may be, please start a topic in the appropriate section, which you can do by clicking on the blue "Start a topic" button on the upper right while within said section. Please describe the issue and what steps, if any, have been taken thus far to ameliorate it. Again, this is a support site, so please refrain from the complaints and focus on the problem that needs to be fixed.
Why not? When a consumer is not getting the service promised and notifying customer support does not alleviate the situation then the only recourse is to complain. Maybe by complaining Hughesnet would finally respond to the customer's complaints. The commercial on TV is fine and dandy but when it's not the truth, then the company should be called out on it. Where is my promised 25Mbps (60% of that speed)? I've been dealing with .60Mbps to 2 Mbps for the past 3 to 4 weeks on 2 computers and I'm told by tech support, "it's the weather". The weather has not been bad the whole 4 weeks. When I was a Gen4 customer a tech once came out to check on my service (the alignment of the dish) because the service detected a problem. Now with the Gen5 issues, I have asked for a tech to check out our setup and I was told it would cost me $125. Why am I paying $116 a month for such service? I'm better off going back to either Gen4 or the crappy Frontier DSL service.
