Forum Discussion
Login timeout question
- 4 years ago
Good morning folks,
Thank you for your patience on this, we've confirmed that the source of the latest logout behavior is also not on the community side, but now that's both sides saying it's not their issue. LOL At this point I can only venture a guess that when we fixed the previous logout issue to ensure customers were securely being logged out of the system, this came with other unexpected side effects.
I know from my experience, it changed too; when I'm signed into the community, but launch a community profile link from another site in a different tab, the community in that new tab is logged out (and logs me out from my initial logged in tab as well). And it only happens with community profiles. Weird.
While this is a minor annoyance, as maratsade said, I wish we could've pinpointed what's going on. Of course, should anything change drastically, please let us know so we can tackle it.
Thanks,
Liz
Hi maratsade,
I noticed that too; seems to be a side-effect of whatever our folks did to address the logout issue. I'll see if someone knows the exact time.
-Liz
- maratsade5 years agoDistinguished Professor IV
It's a very short time. :)
- GabeU5 years agoDistinguished Professor IV
maratsade wrote:It's a very short time. :)
Yep. I tend to keep the Window open in the background while I'm doing other things and then refresh it to see if there's anything new now and again, especially now with my current 'no email notification' issue. Now, nearly every time I do so, I have to sign back in. It used to be hours.
- maratsade5 years agoDistinguished Professor IV
Yes, that's my experience too, that it used to be hours and now it's only a few minutes, even if the window is left open, so it seems to have very little tolerance for inactivity now.
GabeU wrote:Yep. I tend to keep the Window open in the background while I'm doing other things and then refresh it to see if there's anything new now and again, especially now with my current 'no email notification' issue. Now, nearly every time I do so, I have to sign back in. It used to be hours.
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