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Login timeout question
How long is the login timeout for the community? It logs me out within minutes, when it used to take a lot longer to do so. Has that changed?
Good morning folks,
Thank you for your patience on this, we've confirmed that the source of the latest logout behavior is also not on the community side, but now that's both sides saying it's not their issue. LOL At this point I can only venture a guess that when we fixed the previous logout issue to ensure customers were securely being logged out of the system, this came with other unexpected side effects.
I know from my experience, it changed too; when I'm signed into the community, but launch a community profile link from another site in a different tab, the community in that new tab is logged out (and logs me out from my initial logged in tab as well). And it only happens with community profiles. Weird.
While this is a minor annoyance, as maratsade said, I wish we could've pinpointed what's going on. Of course, should anything change drastically, please let us know so we can tackle it.
Thanks,
Liz
It's a very short time. :)
maratsade wrote:It's a very short time. :)
Yep. I tend to keep the Window open in the background while I'm doing other things and then refresh it to see if there's anything new now and again, especially now with my current 'no email notification' issue. Now, nearly every time I do so, I have to sign back in. It used to be hours.
Yes, that's my experience too, that it used to be hours and now it's only a few minutes, even if the window is left open, so it seems to have very little tolerance for inactivity now.
GabeU wrote:Yep. I tend to keep the Window open in the background while I'm doing other things and then refresh it to see if there's anything new now and again, especially now with my current 'no email notification' issue. Now, nearly every time I do so, I have to sign back in. It used to be hours.
Hi,
So I've been told that the timeout window is 15-20 min, and that as long as you're on a page (working I think) you're fine.
Seems like this isn't the case, so are we trying to push for this 15-20 min or longer timeout window?
(Oddly, I've had a community tab open while working on other tabs for more than 20 minutes and I'm still logged in. Not sure sure how to replicate this.)
-Liz
I would say it varies, but for me, it seems less than 15-20 minutes. I'd like to be logged in longer (like it used to be), OR to have the option to tick a "keep me logged in" button when I log in.
Thanks folks, I've sent over your feedback to see if there's anything we can do without affecting that previous fix to address the logout issue. I'll keep you posted.
-Liz
