Login timeout question

I closed the tab that had the community up. That's what I used to do; close the tab and come back later to a still logged in community; so I was trying to replicate my regular behaviour. 

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Liz wrote:

Thanks for the time stamps! So where did you go after posting? Wondering if the community was left often and untouched while you continued browsing on a completely different site in a different tab/window.

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Gotcha, thanks for clarifying!

I was just away from the Community for a good hour while doing other things.  When I came back and refreshed the page to check for new notifications it was still signed in.  🙂

Another day, another theory:  I think the early logout might be due to a browser add-on. I haven't installed any new add-ons in yonks, but they update themselves every so often and I wonder if one of those updates changed the way the add-on behaves.  I will test the community's logout time using incognito mode (no add-ons) to see if my theory holds. 

EDIT: Well, that didn't work. 

48 minutes after posting the above, I came back to the site and had been logged out. 😠😠😠

Ahhh those add-ons, very good idea, I forget about those. Curious to hear how it goes.

-Liz

Didn't work, actually; 48 minutes after posting the above post (using incognito mode), I came back to the site (sill in incognito mode) and had been logged out. Bah humbug. 

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Liz wrote:

Ahhh those add-ons, very good idea, I forget about those. Curious to hear how it goes.

 

-Liz

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Hmm ok, I'll poke around and see what could be the cause despite our settings set to the max for inactivity.

-Liz

More data:

Before the community started logging me out after a while, I could

• come to the community using a new browser tab
• login, post, reply to PMs, etc.
• close the tab 
• continue to work using the same browser (browser remained open; only HN tab was closed)
• come back hours later and still be logged in provided I had't closed the browser

Now, it seems that

• I stay logged in for a while as long as I don't close the tab
• Closing the tab means a quicker logout

Before, I could stay logged in even if I closed the browser tab for HN. Logout would only occur if I closed the browser. 

Hope this makes sense. 

maratsade 

I use an add-on/extension that automatically converts new tabs to new windows, as I don't care for tabs, but it's the same here.  As long as I kept at least one window open, never completely closing Edge (or Chrome before Edge), I could open a new HN Community page and still be logged in.  

I did tend to keep the main HN Community page open, just for convenience, but either way I would stay logged in for a long time.  It seemed to be somewhere between two and three hours or so.

GabeU 

Yep, same thing with the tabs. I had high hopes that the problem was an add on, but alas, no. :( 

I have kept a tab with HN open and so far so good, I'm logged in when I click the tab. I'd rather go back to the way it was before, though, when I didn't have to keep that tab open, when keeping the browser open was enough. 

Still, this is another one of those things that's not of huge importance, just mildly annoying. :)

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Liz wrote:

Hmm ok, I'll poke around and see what could be the cause despite our settings set to the max for inactivity.

 

-Liz

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It doesn't make sense to me (with my limited knowledge of how these things work) that it would be the settings. I don't know if it would be related to the email logout fix, and if so, how.  This is all just a very minor issue, though, a small and curious annoyance, so no pressure. :)

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maratsade wrote:

GabeU 

I'd rather go back to the way it was before, though, when I didn't have to keep that tab open, when keeping the browser open was enough. 

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It's weird that it still works that way for me, but not for you.  

So you can still close a tab/window and then reopen it and still be logged in? Doesn't work like that anymore for me. :(

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maratsade wrote:

So you can still close a tab/window and then reopen it and still be logged in? Doesn't work like that anymore for me. :(

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Yep.  As long as I keep one window open from when I had been signed into HughesNet.  Like if I had 20 open pages, and only the first page was the signed in HN page, and I then closed pages 1-19, I could go to HN with page 20, or open another page and go to HN (as long as I didn't close page 20), and I'd still be signed in.  Or, I could even open page 21, then close page 20, and then go to HN with page 21 and still be signed in.  

As long as I don't completely close Edge, I'll still be signed in.  

Thinking about it, with how the whole email page sticky sign in thing is/was different for you and I, it's not that surprising that it's different with this too.

Good morning folks,

I've relayed both your descriptions of your experiences with auto-logoff since our folks weren't able to replicate this on their end. If the descriptions aren't enough, they may want a screen recording, just a heads up.

-Liz

Thanks, Liz . Not sure how a screen recording would be beneficial with this specific issue, because if I stay on the page I tend to stay logged in, and when I'm not on the page, I'm on other tabs doing other tasks that aren't related to the community site. 

Yeah I think it's just to get the clearest picture of what you're experiencing, but I think your description "More data" should be enough; at least it's enough for me. I'll keep you posted on your case updates.

-Liz

A few things:

• See, now you've made the system paranoid. 
• Since blame is being assigned, I would like to blame Century Link, on principle.
• Wind turbines may also be responsible.
• It's a minor, mild annoyance, nothing more. Speaking for myself, I'll live.  :)
• Thanks to you, Liz, and to whoever else looked into this. 

• Since blame is being assigned, I would like to blame Century Link, on principle.

XD LOLOL

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maratsade wrote:

• Since blame is being assigned, I would like to blame Century Link, on principle.

They're like a utility blame rationale. Regardless of the actual problem, they usually will be the cause. So, you're not wrong.

Don't forget, there is always the possibility of Gremlins.  They haven't gone away.  They've just been quiet as of late.  🤪