Let me give you my thoughts on the Community. It has become worthless. SIX DELETED POSTS, including the latest which was trying to help someone with speed issues. I'm tired of this. I'm...
"It seems this is more of an anti-spam/scam system"
I agree. It is something that needs to be addressed. However it is, in this Community at least, is set to too great an intensity or something and needs to be 'adjusted'. While it surely is preventing trolls, spammers and the like it is also hampering users, both novice and experienced alike. It is time, it is more than time for either the person that controls ResponseUser or the A/I ResponseUser itself to pop in and say hello.
Time to get it tuned up or tuned out.
I have for example over 8200 posts in the Community, more than most if not all of the Mods ..... BirdDog (really old Pup!) has over 10,000.
I am hard pressed to believe that an A/I Community Bot can't be trained better than this.
"This bot may be misinterpreting what we are doing as that"
Then the issue needs to be seen for what it is and addressed.
Posts by 'Regulars" don't need to be .... deleted .... unless the Regular has lost his/her place ... and then their Community accounts can be ... adjusted as deemed necessary.
Whether it's due to adding a URL to a macro already posted, adding a URL to something not containing a macro that has already been posted, or adding a URL to an initial post, it definitely needs to be addressed.
I had planned on doing a few test posts to see what the results were, doing one of each of the above things, but I am afraid that if I do that I will get tagged and booted. As it is, when trying to figure out what was going on, CORROSIVE ended up under "moderation" for a short time, and only after testing what I had done that had gotten my post deleted. It confirmed it, but at the same time put him in the precarious position of being watched by the forum gods. I don't want to put myself in that position, nor ask anyone else to put themselves in that position, either.
So, I am not able to test whether it's one, two or all three of the things I mentioned that can cause a deletion. The only one we know for sure is adding a URL to a macro with an edit after the macro has already been posted. I simply added the URL to the speed testing site recommended, and the system didn't like that, immediately dumping the entire post.
Inadvertantly, it also led to my discovery that this is why a few of my other posts have been deleted. At least now I know that reason.
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thoughts on the Community?","id":"message:75246","revisionNum":4,"repliesCount":35,"author":{"__ref":"User:user:29869"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:FeedbackandDiscussion"},"conversation":{"__ref":"Conversation:conversation:75246"},"readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:75246"},"body@stripHtml({\"truncateLength\":200})":" Let me give you my thoughts on the Community. It has become worthless. SIX DELETED POSTS, including the latest which was trying to help someone with speed issues. I'm tired of this. I'm...","body@stringLength":"575","rawBody":"
Let me give you my thoughts on the Community. It has become worthless.
SIX DELETED POSTS, including the latest which was trying to help someone with speed issues.
I'm tired of this. I'm about done with it.
Hughesnet, you want customers to help customers, but when you delete posts that becomes impossible.
THERE WAS NO REASON TO DELETE THIS LATEST POST.
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Whether it's due to adding a URL to a macro already posted, adding a URL to something not containing a macro that has already been posted, or adding a URL to an initial post, it definitely needs to be addressed.
I had planned on doing a few test posts to see what the results were, doing one of each of the above things, but I am afraid that if I do that I will get tagged and booted. As it is, when trying to figure out what was going on, CORROSIVE ended up under \"moderation\" for a short time, and only after testing what I had done that had gotten my post deleted. It confirmed it, but at the same time put him in the precarious position of being watched by the forum gods. I don't want to put myself in that position, nor ask anyone else to put themselves in that position, either.
So, I am not able to test whether it's one, two or all three of the things I mentioned that can cause a deletion. The only one we know for sure is adding a URL to a macro with an edit after the macro has already been posted. I simply added the URL to the speed testing site recommended, and the system didn't like that, immediately dumping the entire post.
Inadvertantly, it also led to my discovery that this is why a few of my other posts have been deleted. At least now I know that reason.
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Whether it's due to adding a URL to a macro already posted, adding a URL to something not containing a macro that has already been posted, or adding a URL to an initial post, it definitely needs to be addressed.
I had planned on doing a few test posts to see what the results were, doing one of each of the above things, but I am afraid that if I do that I will get tagged and booted. As it is, when trying to figure out what was going on, CORROSIVE ended up under \"moderation\" for a short time, and only after testing what I had done that had gotten my post deleted. It confirmed it, but at the same time put him in the precarious position of being watched by the forum gods. I don't want to put myself in that position, nor ask anyone else to put themselves in that position, either.
So, I am not able to test whether it's one, two or all three of the things I mentioned that can cause a deletion. The only one we know for sure is adding a URL to a macro with an edit after the macro has already been posted. I simply added the URL to the speed testing site recommended, and the system didn't like that, immediately dumping the entire post.
Inadvertantly, it also led to my discovery that this is why a few of my other posts have been deleted. At least now I know that reason.
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\"The issue seems more or less if you use a Macro\"
Not always
\"It seems this is more of an anti-spam/scam system\"
I agree. It is something that needs to be addressed. However it is, in this Community at least, is set to too great an intensity or something and needs to be 'adjusted'. While it surely is preventing trolls, spammers and the like it is also hampering users, both novice and experienced alike. It is time, it is more than time for either the person that controls ResponseUser or the A/I ResponseUser itself to pop in and say hello.
Time to get it tuned up or tuned out.
I have for example over 8200 posts in the Community, more than most if not all of the Mods ..... BirdDog (really old Pup!) has over 10,000.
I am hard pressed to believe that an A/I Community Bot can't be trained better than this.
\"This bot may be misinterpreting what we are doing as that\"
Then the issue needs to be seen for what it is and addressed.
Posts by 'Regulars\" don't need to be .... deleted .... unless the Regular has lost his/her place ... and then their Community accounts can be ... adjusted as deemed necessary.
","body@stringLength":"1301","rawBody":"
\"The issue seems more or less if you use a Macro\"
Not always
\"It seems this is more of an anti-spam/scam system\"
I agree. It is something that needs to be addressed. However it is, in this Community at least, is set to too great an intensity or something and needs to be 'adjusted'. While it surely is preventing trolls, spammers and the like it is also hampering users, both novice and experienced alike. It is time, it is more than time for either the person that controls ResponseUser or the A/I ResponseUser itself to pop in and say hello.
Time to get it tuned up or tuned out.
I have for example over 8200 posts in the Community, more than most if not all of the Mods ..... BirdDog (really old Pup!) has over 10,000.
I am hard pressed to believe that an A/I Community Bot can't be trained better than this.
\"This bot may be misinterpreting what we are doing as that\"
Then the issue needs to be seen for what it is and addressed.
Posts by 'Regulars\" don't need to be .... deleted .... unless the Regular has lost his/her place ... and then their Community accounts can be ... adjusted as deemed necessary.
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I wonder if the bot is using some sort of URL detection method... One of my topics that was deleted had links to a website that hadn't been posted here before... So I am going to edit this post, and see what, if anything, happens during edits...
I am wondering if this only happens in one particular board... hmm...
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I have upset the great overlord known as ResponseUser and figured out a triggering condition I think! GabeUGwalk900
So it IS anti-spam for this triggering condition... Post a URL, edit and add in another variation of the URL, like testmy.net vs testmy.net/results, and add in various additions. This is similar to those bots/people that post spam that contains links to dozens of uber cheap fake Galaxy S14320982y35 phones for $10 that would cost $800+ for the real deal.
All that aside, I just noticed one of my posts had been moderated that contained nothing that was wrong, against policy, broke NDA or anything of the sort, and had no actual links and it was moderated...
Topic: System Control Center link incorrect... By GabeU I am afraid to even post the friggen URL as I feel I am seriously wasting time at this point in the community...
I'm going to go back to using Google's DNS servers as the adapter on my desktop likes to change the DNS address multiple times if I have it set to automatic. Locking in Google's DNS stops this from happening.
That's certainly not good, you really should try to dig deeper and find out why your computer keeps doing that... It (the computer) should always depend on the DNS server built into your router, and the router should always be doing the lookup or responding with cached records.
I don't know what you mean about making sure that the local DNS server on my router lets me input my own records. The only thing I changed in my router, regarding DNS, is changing its IPv4 DNS to Google's.
All consumer grade routers have a basic DNS server, but some more advanced ones will allow users to input their own DNS records, I highly doubt you have one that lets you do that though.... But, you could modify your hosts file so that the computer at least always knows where the address is... Just remember, by default most Hughesnet programs in use will look for systemcontrolcenter.com and if it can't resolve, it wont work.
Amanda and Liz get in touch with whoever knows about that bot and the algorithim you guys are using, I have a huge feeling that's why the community has slowed down so much, new topics are probably being autocanned when they shouldn't be, and it's plainly obvious even legitimate postings that shouldn't be canned are being canned, unless this is the new and improved direction we are going...
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I have upset the great overlord known as ResponseUser and figured out a triggering condition I think! GabeUGwalk900
So it IS anti-spam for this triggering condition... Post a URL, edit and add in another variation of the URL, like testmy.net vs testmy.net/results, and add in various additions. This is similar to those bots/people that post spam that contains links to dozens of uber cheap fake Galaxy phones for $10 that would cost $800+ for the real deal.
All that aside, I just noticed one of my posts had been moderated that contained nothing that was wrong, against policy, broke NDA or anything of the sort, and had no actual links and it was moderated...
Topic: System Control Center link incorrect... By GabeU I am afraid to even post the friggen URL as I feel I am seriously wasting time at this point in the community...
I'm going to go back to using Google's DNS servers as the adapter on my desktop likes to change the DNS address multiple times if I have it set to automatic. Locking in Google's DNS stops this from happening.
That's certainly not good, you really should try to dig deeper and find out why your computer keeps doing that... It (the computer) should always depend on the DNS server built into your router, and the router should always be doing the lookup or responding with cached records.
I don't know what you mean about making sure that the local DNS server on my router lets me input my own records. The only thing I changed in my router, regarding DNS, is changing its IPv4 DNS to Google's.
All consumer grade routers have a basic DNS server, but some more advanced ones will allow users to input their own DNS records, I highly doubt you have one that lets you do that though.... But, you could modify your hosts file so that the computer at least always knows where the address is... Just remember, by default most Hughesnet programs in use will look for retractedlink and if it can't resolve, it wont work.
Amanda and Liz get in touch with whoever knows about that bot and the algorithim you guys are using, I have a huge feeling that's why the community has slowed down so much, new topics are probably being autocanned when they shouldn't be, and it's plainly obvious even legitimate postings that shouldn't be canned are being canned, unless this is the new and improved direction we are going...
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I give the **bleep** up.
Amanda and Liz I know you two got an email about the post I most recently made, it was almost immediately thrown into the can, not a darned thing wrong with it, but the bot is firing off anyways. I will not be posting further as I can't even figure out what is wrong in the post, and have tried numerous times.
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BTW, for the ones wondering, if you manage to get the moderated message when doing posts/edits, if you are fast enough you can click the link to see everything that was moderated, though it seems to show it in random order and not most recent first. https://community.hughesnet.com/t5/premod/moderationitemspage/tab/rejected
I guess on the bright side... We now have a way to delete our posts...? lol
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Hello all!
\n
You all are awesome, this helps. I agree, this seems to be the doing of our spam prevention system, and as far as I can tell, we can only turn it on or off. I'll have to dig further to see if there isn't another setting I can fiddle with to fix this, otherwise I'll have to let Lithium know what's going on. This is a hindrance for anyone wanting to provide help and we definitely want to get this resolved for you ASAP. I'll keep you posted.
\n
\n
Edit:
\n
In the meantime, I'm gonna try out turning the spam prevention system off. I would hope that since participating here requires being a HughesNet customer, we shouldn't have any problem from randoms signing up to spam ads.
\n
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Thanks Liz
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I am honestly somewhat surprised that Lithium doesn't have adjustable settings for the anti-spam bot, actually very surprised... Unlikely we would see much spam here anyways since you must have a Hughes SAN to register and post here (don't necessairly need a Hughes address from the way logon appears). But, it's a nice catch-all for spam that may possibly somehow happen over the weekend from irritated customers.
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It seems that in the past we have had more issues with disgruntled subscribers than we have had with real spammers (The Nigerian Prince wants to send you $9 million tax free)
Frustration we can work through, profanity can be filtered, for the abusers there is always the Ban Hammer.
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Update:
\n\n\n\n
I think we figured it out, and it's not our spam management tool. :) I'll turn it back on (it's been on ever since we launched the community) and get in touch with Lithium to address this.
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I shall kicketh ResponseUser if it cans me again. >.>
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HOLY, what's with me suddenly getting notifcations to posts, and those posts once being moderated... and now randomly showing up?! LOL
<3 Lithium so much more than Getsat now... >.>
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...that was me, sorry. >_>;
\n\n\n\n
Thank you all again for posting your screenshots and detailed account, I'm sending this over.
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LOL, that's fine, I just thought it was hilarious and started poking around and saw a Li-.... admin, figured they was poking and trying to figure out why mostly innocent posts had gone baibai.
So many Admins and Mods online... /hides shaking in fear behind the sofa/
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HOLY, what's with me suddenly getting notifcations to posts, and those posts once being moderated... and now randomly showing up?! LOL
<3 Lithium so much more than Getsat now... >.>
Same here. I had notifications in my email regarding posts from weeks ago. LOL.
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BTW, for the ones wondering, if you manage to get the moderated message when doing posts/edits, if you are fast enough you can click the link to see everything that was moderated, though it seems to show it in random order and not most recent first. https://community.hughesnet.com/t5/premod/moderationitemspage/tab/rejected
It appears that the toggling of the spam filter by Liz caused all of my previously rejected items to post. All six of them, including one that was originally part of a thread that has since been closed.
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Good morning all,
\n
\n
Thanks for all your help, here's what happened. Your posts with links were going into a spam quarantine area. All we had to do was check your posts, which were awaiting approval, and mark them as NOT spam. This teaches the spam management feature to avoid quarantining such posts. I marked everything in the spam quarantine yesterday as not spam, which is why the influx of approved posts; this didn't have to do with toggling the spam management off and on.
\n
\n
Lithium also found no connection between ResponseUser and the moderated posts. That blue message you might have seen after you post something with a link only says \"Your post will appear as soon as it is approved\" (by a moderator, not ResponseUser). Our logs further show that there is no moderation activity done by ResponseUser.
\n
\n
If you do find any evidence of ResponseUser having anything to do with your missing posts, please share!
\n
\n
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So why was it showing in the moderation area that my post was going from \"My Items Waiting Approval\" straight to \"My Rejected Items\"? Seems odd that they items was being rejected if they was waiting for moderator approval... /shrugs/
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Thank you, Liz, for liberating the posts from their quarantine prison! :smileyvery-happy:
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C0RR0SIVE, it's possible there was a time limit before moderated items were auto-rejected. In any case, I'm checking the quarantine often now, and so far nothing since yesterday. :)
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Thank you, Liz!!!
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You're welcome Gabe, thank you for letting me know so we could get this resolved quickly!
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