Customer with extremely poor service
If anyone is trying to go with this company for internet service back away as fast as you can. We were lied to and after spending an hour and a half trying to find a resolution to our troubles we just...
Forum Discussion
First, this is a support community. A place for receiving help. This isn't a site to post your complaints and/or warnings to others.
Secondly, if you would like help with your issue, whatever it may be, please start a topic in the appropriate section, which you can do by clicking on the blue "Start a topic" button on the upper right while within said section. Please describe the issue and what steps, if any, have been taken thus far to ameliorate it. Again, this is a support site, so please refrain from the complaints and focus on the problem that needs to be fixed.
Why not? When a consumer is not getting the service promised and notifying customer support does not alleviate the situation then the only recourse is to complain. Maybe by complaining Hughesnet would finally respond to the customer's complaints. The commercial on TV is fine and dandy but when it's not the truth, then the company should be called out on it. Where is my promised 25Mbps (60% of that speed)? I've been dealing with .60Mbps to 2 Mbps for the past 3 to 4 weeks on 2 computers and I'm told by tech support, "it's the weather". The weather has not been bad the whole 4 weeks. When I was a Gen4 customer a tech once came out to check on my service (the alignment of the dish) because the service detected a problem. Now with the Gen5 issues, I have asked for a tech to check out our setup and I was told it would cost me $125. Why am I paying $116 a month for such service? I'm better off going back to either Gen4 or the crappy Frontier DSL service.
"When a consumer is not getting the service promised and notifying customer support does not alleviate the situation then the only recourse is to complain."
Indeed, but complaining in the wrong place is a waste of time for the customer.
- Hey look! More arrogance and sarcasm from people in the company who are supposed to help and support their customers, whether those customers are angry AF or shooting rainbows out their back sides! If all of you don't want negative comments running RAMPANT regarding HughesNet service, you may want to start pumping more funds into products that actually work, AND more customer service training, starting with all of you on this forum. What would HughesNet be without their customers? NOTHING! You owe those customers nothing but RESPECT & going through this forum reading your responses is just DISGUSTING. I hope every jaded customer continues to complain and vent and spread the word until someone higher up at your company finally GETS IT, fires you all, and completely revamps its company culture. You're all really horrible and i can't believe you responded to a paying customer this way!
Thanks for your response in support of complaints. I love the response I got from their tech staff indicating that they didn't promise 25Mbps (just like the commercial), only that they meant "UP TO". A game of semantics is what they play so well. If you use the term "UP TO" then the logical extension to the term would be, "any value from ZERO to 25 Mbps". I was getting really close to zero in my speed tests which would confirm their actual promise. A startup is starting a new satellite in Jan. 2018 which I am close to seriously consider as an alternative to Hughesnet if this community stream is their new customer service.
Speeds are not promised nor guaranteed. They are advertised as upto, and nothing more than that. That aside, this sub-forum "Your Thoughts on the Community" is not the proper one to be posting in. If you need technical support, post there. If you need assistance with your billing or account, post there. Simple, huh?
SMH.
