I don't know if this can be done, but I thought it might be a good idea to have a generic tag for the mods -- something like @help, or @mods , or something like that, and it would tag everyone who currently has the Mod tag by their name. I find the tagging system on this community slow -- it takes me (and it may just be me) a long time to tag someone who's not involved in the conversation, and sometimes I have to try the tag a few times before the system recognises they exist (funnily, the system always points me to someone named Lamar when I want to tag Amanda). It's even harder with short handles like Liz and Jay. I would totally welcome a single handle that would reach all mods.

Gabe, 1. We see you talking to each other in threads. If it looks like the community is working together to solve something - like how to run speed tests or change email settings, we'll leave you to it. If it becomes apparent we need to intervene, something simple like "looks like the mods will need to solve this one" ought to catch our attention. 2. Just put Amanda, Liz, etc - our system will match it to a tag in our moderation app and we'll see it. Hard to explain, but in essence we an equivalent of a social media IVR and some of it is based on custom coded queries I've set up to make our lives a bit simpler. Your tags and mentions do help us, though we don't get a special alert, we read 99% of what comes in community, Facebook and Twitter. Since we do that, the things that pop up in general discussion, vague venting and such get a quick glance to see if it needs immediate attention so we might sometimes miss something. If we do one of those speed reads and see "ill tag the mods", we'll slow down and check it out. You may notice I made a little change to General Discussion's post creation process, so hopefully that helps in the future... I want to take this opportunity to thank all of you for your help. We'd probably have ripped our hair (completely) out if it was not for our champs. Though they don't come in here, a number of EVPs and VPs know you guys by name - that's really tremendous. :) Amanda

maratsade Great idea! In lieu of that, something that may help is permalinking a previous reply that already has the full list of linked names, then bookmarking, or saving in your favorites, the permalinked page. What I mean by permalinking is clicking on the dots to the upper right of a reply, clicking permalink, then after the page refreshes, bookmark it or save it in your favorites. Then, when you click on that bookmark or favorite it will go right to that post in the thread. Then, you can copy the list and paste it into your new replies when you need to tag all of the mods. You wouldn't think tags would copy and paste properly, but they do. I tend to save a lot of pages that have good info or things that are easier to copy and paste than to type out again. Just a possible, temporary solution to your linking issue.

GabeU, hats off to you, sir. You're a genius! Cheers. I had tried macros, but I can't tag in macros. I'll try your workaround. I still think a global tag would be much more practical, since the mods seem to rotate often.

maratsade wrote:GabeU, hats off to you, sir. You're a genius! Cheers. I don't know about all that, but they do say that I should listen to my peers. :p

Great Idea :) I have some tools at my disposal to make this easier w/o you having to use the built-in tagging feature (like using trigger words from our team's response software). User/Abuse reports come into a separate queue already, so if it is something that needs to be taken down, censored or what have you, just submit the report. There is no need to tag anyone in the actual thread because everyone on the team will see the report. If it is a customer who slipped through the cracks, just a simple 'bump' post will pop it back into our queue. If it is someone who is already being handled by a mod, tag that mod. The actual hyperlinked tag doesn't need to show up for us to see it so don't worry about that. If there is a particular situation I missed, let me know and we can discuss :) -Amanda

Suggestion for the community | Hughesnet Community

GabeU
Distinguished Professor IV
7 years ago
maratsade

Great idea!

In lieu of that, something that may help is permalinking a previous reply that already has the full list of linked names, then bookmarking, or saving in your favorites, the permalinked page. What I mean by permalinking is clicking on the dots to the upper right of a reply, clicking permalink, then after the page refreshes, bookmark it or save it in your favorites. Then, when you click on that bookmark or favorite it will go right to that post in the thread.

Then, you can copy the list and paste it into your new replies when you need to tag all of the mods. You wouldn't think tags would copy and paste properly, but they do.

I tend to save a lot of pages that have good info or things that are easier to copy and paste than to type out again.

Just a possible, temporary solution to your linking issue.
- maratsade
  Distinguished Professor IV
  7 years ago
  GabeU, hats off to you, sir. You're a genius! Cheers.
  
  I had tried macros, but I can't tag in macros. I'll try your workaround.
  
  I still think a global tag would be much more practical, since the mods seem to rotate often.
  - GabeU
    Distinguished Professor IV
    7 years ago
    maratsade wrote:
    GabeU, hats off to you, sir. You're a genius! Cheers.
    I don't know about all that, but they do say that I should listen to my peers. :p

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