Cancellations should NOT be this difficult.
After 3 years on Hughesnet, at the end of this month, we are moving to a house that has FIBER!!! <happy, happy, happydance>, so I just called to cancel. I will need to return the router, power cable,...
Forum Discussion
Moving is never a really easy process so I feel for you there. The power supply, modem and radio are not that big so shouldn't be that hard to take them with you though.
The system is set up to ship the boxes after the termination date, not sure one of the mods can have them shipped early. If you want them to look into it probably should repost in the Billing and Account section.
I have a feeling it is something that is hard locked on the shipping though and you might still not receive it by the 29th even if the process was started by next Monday.
Was wondering if there weren't ways to shorten the process:
I think the shipping slip is basically one of those sticker jobs like from UPS. So an alternative would be to find the dimensions for a similar box to ship it in, then pack everything in it when you're ready to do so. Once the slip arrives you can just slap it on and let it go. Or, perhaps, find out the shipping/return authorization info and see if you can't print one yourself beforehand. If in fact UPS is involved, I think they can even print the sticker for you given the appropriate information is in the system and handle it when you bring a sealed box to them to return.
Any of this make sense?
