Forum Discussion
Cancellations should NOT be this difficult.
After 3 years on Hughesnet, at the end of this month, we are moving to a house that has FIBER!!! <happy, happy, happydance>, so I just called to cancel. I will need to return the router, power cable,...
Hello andreatx,
If you processed a "future cancellation", then your service won't get cut off until the specified date. That same day is when the box is shipped. When cancelling, you should inform the agent you are moving and the return box should be mailed to your new address. The agents do have the ability to customize the address we send the box to, so if they didn't do that, we need to find them and get them up to speed.
I'm checking on your account now to see what I can do to get you the box to your new address instead.
Thanks
Amanda
