Forum Discussion
Gen 5 Data Useage
For years we had an older HughesNet 15 GB plan and almost never ran out of data. "Upgraded" to Gen 5 30 GB plan and, over the past year, have exhausted the 30 GB with a week remaining in the cycle al...
Here's a PSA for any one considering Hughes Net services. DON'T do it! We live in a rural area and had Pixius for a while and had issues with them. I was on the phone with the sales rep for over one hour to ensure that I was getting a better service. Literally for the first 2 months we had service and then it disappeared / vanished. We called and they gave us a few extra tokens of data. For 20 gigs of data went from lasting 20 days and now it's gone in ONE DAY!!!!! Their customer service is totally lacking any helpfulness. We are ready to pay the early termination fee. Do yourself a favor and don't even consider using Hughes Net.
HughesNet's customer service department is not your personal IT department. It is neither their responsibility to figure out which of your devices is burning through your data, nor why.
However, if you'd like help in figuring this out, please start a new topic in Tech Support.
Lastly, it's more than likely that your 20GB of data went from lasting twenty days to lasting one day because new customers get their data allotment reset constantly during their first twenty days of their service. This is done as a courtesy by HughesNet, and it is explained in the Welcome email. Paying attention to your data usage, which is very important for a service with any type of data cap, should have also clued you in to something going on during those first twenty days.
