Yes it is a business account she talked us right into it bit didn't once say anything about the trial policy changing. This has truly been a terrible heart breaking experience. I've cried over this. It was a tough decision to start with and then this happens. I would have never committed to spending over $800 just to basically test a product. They say there is no proof of the conversion even though it says its recorded soon as you make the call. They truly are people being trained to be bad people and scam people into this. We would never have a problem paying for the time the tech had in installation but to pay $800 for a early termination fee when we was told we had 7 days is truly heart breaking especially a week before I have to buy school clothes for my daughter.