Forum Discussion

DJ99's avatar
DJ99
Freshman
6 years ago
Solved

How do I contact customer service?

Tried to change our plan online because the HughesNet customer service phone number answers with "Your call cannot be completed as dialed. Please check the number and dial again. One Three Nineteen."...
Customer Service
general discussion is not a support area
lacking
  • Liz's avatar
    Liz
    6 years ago

    Hmm, I'm looking at your latest bill and the only charge is for the $27.74; that's the total charge on this bill.

     

    Can you please let me know what you're looking at that shows otherwise?

     

    Please private message me a screenshot of what you're referring to, I'd like to make sure we're on the same page. For your reference, here's how to take a screenshot.

     

    Thanks,

    Liz

     

  • GabeU's avatar
    GabeU
    6 years ago

    DJ99 

     

    Keep in mind that HughesNet uses forward billing.  Each bill is for the month ahead, not the month already used.  In effect, if something is changed a half day into your new cycle the prorated amount would concern the remaining 29.5 days, not the half day already used up until that point.

DJ99's avatar
DJ99
Freshman
6 years ago

I was able to change my plan online. The problem is that I guess I didn't realize that I had do that on the exact day of rollover, not the day before, so it charged me for my old plan + my new plan for last month. I need to contact customer service to point out that mistake.

Still unable to contact customer service. Just get "Your call cannot be completed as dialed. Please check the number and dial again."

maratsade's avatar
maratsade
Distinguished Professor IV
6 years ago

The mods here may be able to help with your issue.  Liz