Forum Discussion

DJ99's avatar
DJ99
Freshman
5 years ago
Solved

How do I contact customer service?

Tried to change our plan online because the HughesNet customer service phone number answers with "Your call cannot be completed as dialed. Please check the number and dial again. One Three Nineteen."...
Customer Service
general discussion is not a support area
lacking
  • Liz's avatar
    Liz
    5 years ago

    Hmm, I'm looking at your latest bill and the only charge is for the $27.74; that's the total charge on this bill.

     

    Can you please let me know what you're looking at that shows otherwise?

     

    Please private message me a screenshot of what you're referring to, I'd like to make sure we're on the same page. For your reference, here's how to take a screenshot.

     

    Thanks,

    Liz

     

  • GabeU's avatar
    GabeU
    5 years ago

    DJ99 

     

    Keep in mind that HughesNet uses forward billing.  Each bill is for the month ahead, not the month already used.  In effect, if something is changed a half day into your new cycle the prorated amount would concern the remaining 29.5 days, not the half day already used up until that point.

DJ99's avatar
DJ99
Freshman
5 years ago

The ONLY charges I see are for the usual amount for our old plan and an additional $27.74 for "Recurring/One Time Charges".  

It appears that we were charged $27.74 for the half day that we switched plans. 

 

Liz's avatar
Liz
Moderator
5 years ago

Hmm, I'm looking at your latest bill and the only charge is for the $27.74; that's the total charge on this bill.

 

Can you please let me know what you're looking at that shows otherwise?

 

Please private message me a screenshot of what you're referring to, I'd like to make sure we're on the same page. For your reference, here's how to take a screenshot.

 

Thanks,

Liz