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How do I contact customer service?
Hmm, I'm looking at your latest bill and the only charge is for the $27.74; that's the total charge on this bill.
Can you please let me know what you're looking at that shows otherwise?
Please private message me a screenshot of what you're referring to, I'd like to make sure we're on the same page. For your reference, here's how to take a screenshot.
Thanks,
Liz
The ONLY charges I see are for the usual amount for our old plan and an additional $27.74 for "Recurring/One Time Charges".
It appears that we were charged $27.74 for the half day that we switched plans.
Keep in mind that HughesNet uses forward billing. Each bill is for the month ahead, not the month already used. In effect, if something is changed a half day into your new cycle the prorated amount would concern the remaining 29.5 days, not the half day already used up until that point.
Thank you! I understand. I think our community covid restriction talks have me as stressed out as I've ever been as I knew that about the billing and was just seeing it all wrong. Thanks for hanging in here with me and taking the time to explain.
Yay! Thanks Gabe. :D
Please don't hesitate to drop by the community again, DJ99, if you have any other concerns.
Be safe!
-Liz
