Forum Discussion
New Subscriber with a few dumb questions.
Ok so I am aware of how the rules go with the data allowances. Regular speed until I blow through the 20GB cap and then the speeds get throttled. What I need to know though... are the cap speeds d...
This is the worst service I have EVER had - that includes dial up back in the 90’s!
LoriS ranted:
This is the worst service I have EVER had - that includes dial up back in the 90’s!- Dialup, huh? What are your speeds? I bet they're much faster than dialup. Post your results from Testmy.net and we shall see.
- And you may not know this, but you can cancel the service at any time; there's a penalty to break the contract (as there is with many providers), but you can pay it and be gone.
- If you would like to do more than just rant and throw a tantrum, this site can help you make the best of your system. A tantrum won't improve your service, no matter how much you yell and threaten to hold your breath.
- When you're ready to act proactively, create a new ticket under Tech Support and detail your issues calmly.
- If you would like to throw tantrums and post nonsense, try other sites, as this one is for tech and account support.
*I am not a Hughesnet employee or representative. This is a customer-to-customer tech support community, and I am a customer.
- I see my reply is not listed here. The answer to your first bullet is: 422 kbps to 1.29 mbps
I can not get tech support on the phone. I have called enough times that Zi had to go on with my life.
I tried to cancel on the 3rd day - half the day! - because I was promised by the phone rep that if it didn’t work I would not have to pay and could cancel. I spacifically asked!!! However, you can NOT get a human on the phone and most times I was disconnected from the call by the company.
Last night I tried to watch Netflix, what the **bleep**, try again. I counted 9 times the movie lost connection. Tried again at 2am...List connection 3 times and shut it off.
I am being ripped off. Had to disconnect my phone from hughesnet because no one could hear me the quality was so poor. Suddenly no more poor quality - right in the middle of a call!
I am using my cell service to write this.- The only way to cancel is to call the phone line.
- Try calling outside business hours, after midnight, on the weekends
- Tech support on this site will reply, but you will need to post under Tech Support for speed issues, and under myAccount and Billing for account issues.
LoriS wrote:
I see my reply is not listed here. The answer to your first bullet is: 422 kbps to 1.29 mbps
I can not get tech support on the phone. I have called enough times that Zi had to go on with my life.
I tried to cancel on the 3rd day - half the day! - because I was promised by the phone rep that if it didn’t work I would not have to pay and could cancel. I spacifically asked!!! However, you can NOT get a human on the phone and most times I was disconnected from the call by the company.
Last night I tried to watch Netflix, what the **bleep**, try again. I counted 9 times the movie lost connection. Tried again at 2am...List connection 3 times and shut it off.
I am being ripped off. Had to disconnect my phone from hughesnet because no one could hear me the quality was so poor. Suddenly no more poor quality - right in the middle of a call!
I am using my cell service to write this.
LoriS wrote:
This is the worst service I have EVER had - that includes dial up back in the 90’s!Okay.
I agree. I am a new subscriber only 6 days. The internet is so weak I cannot use the 5G at all. I caled this morning and cancelled service. The rep told me It was supposed to be cancelled today and I would not have to pay the $400. However, he kept referring to April 21st for termination. I told him no April 21st would put me beyond the 30 day cancellation period, and I want it cancelled today. He assured me it would be. However, I just received an email saying it would be terminated on April 1st and I would be charged for the $400. Hughestnet are scammers and buyers should beware.
GabeU wrote:
LoriS wrote:
This is the worst service I have EVER had - that includes dial up back in the 90’s!Okay.
There is no 30 day cancellation period. The early cancellation fee is active the minute your service is installed. It's industry standard for this type of service, not a scam as the ignorant mantra would have it.
The information is available online, openly, for any of those buyers who want to beware, and reading all of this information before signing a legally binding contract is what a smart and savvy consumer should do. Crying "scam" after creating an account without any kind of research is nonsense.
SusanJoyGreen wrote:
I agree. I am a new subscriber only 6 days. The internet is so weak I cannot use the 5G at all. I caled this morning and cancelled service. The rep told me It was supposed to be cancelled today and I would not have to pay the $400. However, he kept referring to April 21st for termination. I told him no April 21st would put me beyond the 30 day cancellation period, and I want it cancelled today. He assured me it would be. However, I just received an email saying it would be terminated on April 1st and I would be charged for the $400. Hughestnet are scammers and buyers should beware.
