Forum Discussion
PLEASE READ AND RELAY
I was used to cable internet at my old home. Unfortunatly where I live now, this terrible stone age internet is all I have. This is NOT high speed internet. Buffers constantly and only plays in sta...
Me to, I've had hughes for 6 months and it's the worst internet I've ever had. a lot of the time I have no internet, slow or drops off. and any video buffers and buffers and buffers, it's horrible. when I call customer support I get a foreign agent that is very hard for me to understand, then when I try to explain my problem they tell me they are going to put me on a brief hold but then they put me back into the menu only to be explaining my issue to another agent over and over. once they did schedule an appt. for a tech to come to my home which was yesterday 1-15-18 they called that same day telling me the technician's truck broke down so they rescheduled for today 1-16-18 but never showed up or called. and once again I was cycled around the menu all day one foreign agent to another with no resolve. I filed a complaint with the Better Business Bureau today. they gladly take money out of my account each month.
CrisIsSassy wrote:I filed a complaint with the Better Business Bureau today.
Though I understand your frustration, you could have asked for help in here. This is a support community, but instead of asking for support you've complained on multiple threads.
With that said, by filing your complaint you have now delayed by thirty days any help you may have gotten via this support community.
Why do you respond to your customers with sarcasm and rude comments? From reading through this forum, I have realised that the entire business model of your company is poor.
mtd2003 wrote:Why do you respond to your customers with sarcasm and rude comments? From reading through this forum, I have realised that the entire business model of your company is poor.
Only those with "Mod", "Administrator" or "Employee next to their name are HughesNet employees. The rest are fellow customers.
Also, please stop spamming the same thing on multiple threads.
Why is it always the sarcasticly rude customers that think that no one else can be sarcastic or rude in return?
Other sarcastic, but not so rude customers want to know.
isn't that something. I copied and saved the response. I've been waiting for months for help and have reached the end of my nerve and this helper tell me this. how nice. I agree that I was mad, but with good reason. I pay $80 a month for no service. now this person tells me there is a 30 day delay on helping me. hahaha I have read nothing but complaints about this service on this community board or whatever it is. wish I would have checked the reviews before I got the service.
Are you serious. Where else can I complain??? I thought this was the place, I get no tech. support what so ever. where else am I supposed go? I am paying for a service that I don't get. I have to go to the library to use the internet, while Hughes takes money out of my account.
