Forum Discussion

BAKER072's avatar
BAKER072
Freshman
5 years ago

Re: Extremely slow speed

Very slow speed I agree we are not getting what was promised,, I have two internet companies , thinking Hughesnet was better in regard to speed . My other internet is only internet 5 , and it's faste...
  • GabeU's avatar
    GabeU
    5 years ago
    BAKER072 wrote: 
    The commercial is advertising falsely also I have heard from reading here that after three months the bill increases..

    Just like on the HughesNet website, the TV commercials have fine print.  As well, the HughesNet Subscriber Agreement is available for anyone on the net to read, and every prospective customer should read that agreement before signing up for service.  Along the same lines, everyone should thoroughly research HughesNet before making the decision of signing up for it, especially considering the fact that it comes with a 24 month commitment.  IOW, know what you're buying before you buy it.

     

    There is no bill increase after three months unless you signed up through a reseller that offered such.  Initial plan discounts with HughesNet proper, if they are offered at the given time, are for either 12 months or 24 months, and such is indicated on the website and/or during the sales call.

GabeU's avatar
GabeU
Distinguished Professor IV
5 years ago
BAKER072 wrote: 
The commercial is advertising falsely also I have heard from reading here that after three months the bill increases..

Just like on the HughesNet website, the TV commercials have fine print.  As well, the HughesNet Subscriber Agreement is available for anyone on the net to read, and every prospective customer should read that agreement before signing up for service.  Along the same lines, everyone should thoroughly research HughesNet before making the decision of signing up for it, especially considering the fact that it comes with a 24 month commitment.  IOW, know what you're buying before you buy it.

 

There is no bill increase after three months unless you signed up through a reseller that offered such.  Initial plan discounts with HughesNet proper, if they are offered at the given time, are for either 12 months or 24 months, and such is indicated on the website and/or during the sales call.

  • BAKER072's avatar
    BAKER072
    Freshman
    5 years ago
    Thank you that does help me and your right I agree with you regarding a 24 month contract , I should have looked into this further, before I agreed to it that's on me.
    For a future reference , going forward should I have any issues , when you talk about opening a ticket by that you mean create a new subject for tech support to help me .
    • GabeU's avatar
      GabeU
      Distinguished Professor IV
      5 years ago
      BAKER072 wrote: 
      For a future reference , going forward should I have any issues , when you talk about opening a ticket by that you mean create a new subject for tech support to help me .

      Yep.  If/when you do, try to describe the issue as best you can, and anything that you've tried thus far to diagnose or fix the issue.  That can include anything that a rep may have tried or done or instructed you to try or do, as with most of us on here being fellow customers we don't have access to see case notes on what's already been done.  Only the reps on here (Liz, Damian, Remy, etc) have that access, but much of the time it will be fellow customers who will try to help you, or at least in the beginning.  You can tell if someone is a rep by the "moderator" tag next to their name.