Forum Discussion

Maui1957's avatar
Maui1957
Freshman
5 years ago

Slow speed

I had previously ran some testing back a few months ago and thought it was no where near what is advertised it seemed to run most things fine. Now everything seems so slow...I have been running tests through testmy.net- 

Time                                                      Speed              rovider Size 

9/29/20 3:34:50 pm 1.89 Mbps 236 kB/sHughes 2.2 MB   
9/29/20 10:11:29 am 805 kbps 101 kB/sHughes 25 MB   
9/29/20 9:48:54 am 1.25 Mbps 156 kB/sHughes 2.6 MB   
9/29/20 9:42:27 am 1.46 Mbps 183 kB/sHughes 2.5 MB   
9/29/20 9:41:18 am 2.48 Mbps 310 kB/sHughes 1.7 MB   
9/29/20 9:38:24 am 1.05 Mbps 131 kB/sHughes 2.5 MB   
9/29/20 9:36:43 am 1.54 Mbps 192 kB/sHughes 2.5 MB   

 

I was told everything is fine however these appear to be really slow. I read that someone did a modem hard reset and it seemed to help his situation. Is that something I can perform without support. Appreciate any feedback

Performance
  • Liz's avatar
    Liz
    5 years ago

    Hi Maui1957, 

     

    Thank you for your patience while our engineers looked at your case. An adjustment was made to your site, please let me know if you notice any difference.

     

    -Liz

      • GabeU's avatar
        GabeU
        Distinguished Professor IV
        5 years ago

        Maui1957 

         

        Please be sure to use the manual test sizes that are listed in the instructions.  25MB for download tests and 4MB for upload tests.  

         

        Edit: 

         

        Please also ensure that you are not currently out of Service Plan data.  You can do so here.  You may need to click on "Home" on the left.  If you are not out of Service Plan data, please continue with the speed testing.

         

        Regarding your "reset" question, sometimes a power cycle can help.  To do so, it would first be best to shut down your device (PC, tablet, phone, etc.), then unplug the HughesNet modem, wait at least 60 seconds, then plug the modem back in.  Then wait for at least five minutes before starting your device back up and trying your online activity again.  

         

        Please, however, DO NOT "reset" the modem using the reset button on the back without instruction from a HughesNet rep to do so.  Performing a "reset" improperly, or under the wrong circumstances, can actually cause more harm than good.

  • stevef's avatar
    stevef
    Junior
    5 years ago

    Look at this one. I thought I can watch the live debate, It's a historical event. Watching it 360p, 300 Kb/s would be enough for that, even 200 Kb/s. Well, I got 7.8 Kb/s. It's literally dial-up speed from 1995.. :-( 

     

    • GabeU's avatar
      GabeU
      Distinguished Professor IV
      5 years ago

      stevef 

       

      If you need help with a speed issue, please start your own topic.  Please do not piggyback on the topics of others seeking help.