Sales Rep Misinformation
I called Hughes net last month to get info on their plans before signing a lease. I was very specific with the sales rep in terms of my needs. I told her 5 hours of netflix and 6 of internet per day....
Forum Discussion
The sales rep should have been more forthcoming about streaming. People can stream with HughesNet, but it's not made for cord cutting, or doing a lot of streaming. However, with that said, and with regard to fraud, I have to agree with what was already said. Without specific definition, nor when or how the items would be streamed (as in downloading and watching later, or live), the amount in the plan may have been enough. The variables are too great to say with any certainty.
But, your best bet, as mentioned, is reposting this in the MyAccount & Billing section and requesting a review of your sales call. If it's determined that you were misled by the sales rep, you may have recourse in the form of being able to cancel the service without being subject to an Early Termination Fee. I say may, as I'm not a HughesNet employee and cannot speak for what they will determine, nor do.
Regarding streaming with Netflix. The following amounts are approximate...
LD = 300MB per hour
SD = 700MB per hour
HD = 3GB per hour
So, even in the lowest definition, you're still looking at around 45GB per month (30 days), and that's ONLY the streaming part. In standard def it's 105GB, and high def it's 450GB. Again, though, without knowing the definition, nor when or how you would stream, what's adequate is a difficult thing to determine.
heatherd wrote:any moron would know that 20 gb, 30 gb or even 50 gb is not enough for 5 hours streaming per day
If that's the case, why did you sign up?
Edit:
heatherd wrote:I called about slow speed on june 14th only to be told that as a new customer hughes net had given me unlimited use until it got too high and they throttled down on june 7th.
The relaxed bandwidth period is in effect for the first 20 days of service. After that first 20 days the data starts being counted like normal.
@heatherd wrote:
any moron would know that 20 gb, 30 gb or even 50 gb is not enough for 5 hours streaming per day
So, you are calling yourself a moron? That is what it sounds like. My honest apology if not what you are inferring.
EDIT: Never mind, I reread and see you were inquiring about plans and sales response. Limited satellite plans are simply not a cord cutter option for video bingers.
"The sales rep should have been more forthcoming about streaming. People can stream with HughesNet, but it's not made for cord cutting, or doing a lot of streaming. "
GabeU, maybe the sales rep did mention this and the customer misunderstood or misheard -- it's happened before and we used to see that often when the transcripts of sales calls were posted. Without a sales call transcript, we can't be sure if the fault actually does lie with the sales rep.
Has the OP requested a sales call review?
maratsade wrote:"The sales rep should have been more forthcoming about streaming. People can stream with HughesNet, but it's not made for cord cutting, or doing a lot of streaming. "
GabeU, maybe the sales rep did mention this and the customer misunderstood or misheard -- it's happened before and we used to see that often when the transcripts of sales calls were posted. Without a sales call transcript, we can't be sure if the fault actually does lie with the sales rep.
Very true, and the sales call will determine if that's the case.
Hello heatherd,
Welcome to our community and thank you for your post. I'd be happy to resolve this for you and have already started investigating your concerns. I have located and pulled your sales call for review, which may take some time for me to complete, but I will have something for you soon.
Thank you,
Amanda
