Forum Discussion

Orgel75's avatar
Orgel75
New Poster
3 years ago

Unhappy Customer Review

We got Hughes so we could run a small business from home (work on the computer and have occasional zoom calls). The satellite internet has been worthless since day one! The speed test ALWAYS says our...
general discussion is not a support area
maratsade's avatar
maratsade
Distinguished Professor IV
3 years ago

Interesting that they'd rather pay $1377.45 instead of cancelling and paying the ETF. ğŸ™„

GabeU's avatar
GabeU
Distinguished Professor IV
3 years ago
maratsade wrote:

Interesting that they'd rather pay $1377.45 instead of cancelling and paying the ETF. ğŸ™„

Good point. 

  • Orgel75's avatar
    Orgel75
    New Poster
    3 years ago

    The early termination fee is high, and the equipment has to be dismantled and returned. If Hughes judges the equipment to be in unsatisfactory condition, the customer has to pay the full NEW purchase price to Hughes. The risk and potential cost of all that is prohibitive. 

    • maratsade's avatar
      maratsade
      Distinguished Professor IV
      3 years ago

      The early termination fee is much less than the fee for 15 months (Edit: the fee for cancelling 15 months before the end of the contract is less than $200).  The user can remove the parts that HN wants back or can hire someone to remove them. And the equipment has to be returned even after the contract ends. 

      • GabeU's avatar
        GabeU
        Distinguished Professor IV
        3 years ago
        maratsade wrote:

        The early termination fee is much less than the fee for 15 months (Edit: the fee for cancelling 15 months before the end of the contract is less than $200). 

        I think it would be closer to $300. $400 for the first three months, then $15 less per month thereafter.

         

        24 - 22 months remaining = $400 , 21 months = $385, 20 months = $370, 19 months = $355, 18 months = $340, 17 months = $325, 16 months = $310, 15 months = $295.