Try using https://testmy.net/ to get more actual speed results.
Also check the System Control Center http://www.systemcontrolcenter.com/#!/home/status to see State codes and issues.
If you don't have 0.0.0 as the state code first thing i do is a reboot of the modem. Sometimes it takes a couple of times.
On the full reboot make sure you disconnect the power from the modem for at least a minute before applying power back on.
If you are getting bad codes then equipment issue or an alignment issue too.
Suggest posting this issue on the https://community.hughesnet.com/t5/Tech-Support/bd-p/TechSupport board.