Forum Discussion

thewarehouse's avatar
thewarehouse
Sophomore
8 years ago

Want to cry over HughesNet

My bill is $150 this coming month. There's only two of us. Most of the time we have very slow speeds and can't watch Netflix or Amazon Prime shows. Just one or two an evening is all we are hoping for. Got a "not enough bandwidth" message last night. Nothing was connected to the net but the tv. Nothing. 

I teach online 2 days a week and the last two sessions were horrible. There is nothing connected to the internet except for my LAN for the computer I'm using when I teach and yet the connection is terrible. 

HughesNet was beautiful and all I hoped for (a few glitches were to be expected) the first 20 days and now I just want to cry that we spend so much money on a service that has definitely not lived up to the hype. 

Oh and my usage meter thing that I downloaded to my desktop no longer works. It has some sort of malfunction. (Yes, I already posted that in another area.)

  • jrscheibe's avatar
    jrscheibe
    Freshman
    8 years ago

    I live out in the country and it is real terrible as well!  The commercial where it shows people out in the country using it and watching online movies and such is such false advertising!!  We had Exede before HughesNet and at least with Exede the customer service was A LOT better!!

     

     

    • GabeU's avatar
      GabeU
      Distinguished Professor IV
      8 years ago

      jrscheibe

       

      It's not false advertising.  Not only can most customers do what is shown in the advertisements, most are satisfied with the service, as well.  

      • jrscheibe's avatar
        jrscheibe
        Freshman
        8 years ago

        I like the use of the word "most" but not all.  Most live close to a city or what you would call a suburban area not the middle of nowhere.

  • thewarehouse's avatar
    thewarehouse
    Sophomore
    6 years ago

    Edited this comment to add so that y'all won't tell me to go elsewhere: Ah, posted in the wrong spot as I *do* wish to have some tech support on this issue.

    • maratsade's avatar
      maratsade
      Distinguished Professor IV
      6 years ago

      What issue is that?

       

      thewarehouse wrote:

       I *do* wish to have some tech support on this issue.

       

    • GabeU's avatar
      GabeU
      Distinguished Professor IV
      6 years ago

      thewarehouse 

       

      3rd party speed tests normally choose a testing server that is either close to your gateway, which is nowhere near you, or that gives the lowest latency (at the time of the test).  They don't normally choose one near your own location, and on the off chance that they do, it's coincidence.    

       

      Regarding the rest of the issues you're having, you should start a new topic in tech support. 

       

      P.S.  Don't worry, I don't have special powers. :p  I could see what your original question was in my email notification of this reply due to me being subscribed to this thread.

  • DaveE's avatar
    DaveE
    New Poster
    6 years ago

    Hughes Net SUCKS period , cant wait till contract ends , have a problem .......call  another country where they read from a script , that really doesn't answer any questions , get someone in the U S A & just get **bleep** , gonna tell everyone the truth about this joke of an internet provider , wasted alot of money over the years on them , would be better going to town to the library to use internet than keep putting up with this garbage !!

    thewarehouse wrote:

    My bill is $150 this coming month. There's only two of us. Most of the time we have very slow speeds and can't watch Netflix or Amazon Prime shows. Just one or two an evening is all we are hoping for. Got a "not enough bandwidth" message last night. Nothing was connected to the net but the tv. Nothing. 

    I teach online 2 days a week and the last two sessions were horrible. There is nothing connected to the internet except for my LAN for the computer I'm using when I teach and yet the connection is terrible. 

    HughesNet was beautiful and all I hoped for (a few glitches were to be expected) the first 20 days and now I just want to cry that we spend so much money on a service that has definitely not lived up to the hype. 

    Oh and my usage meter thing that I downloaded to my desktop no longer works. It has some sort of malfunction. (Yes, I already posted that in another area.)

     

    • GabeU's avatar
      GabeU
      Distinguished Professor IV
      6 years ago
      DaveE wrote:

      Hughes Net SUCKS period , cant wait till contract ends , have a problem .......call  another country where they read from a script , that really doesn't answer any questions  

      Neither does twice posting a complaint on a support community, yet never taking advantage of the purpose of that community... the aforementioned support.  

       

      When you're having an issue with your vehicle, do you go to the dealership, walk into an area that's nowhere near the service department, rant for a while, then leave and go back home?  I doubt it.

    • SecondsCount's avatar
      SecondsCount
      Sophomore
      8 years ago
      That doesn't really matter (we aren't going to get what we were offered)
      HughesNet is showing its true colors...just as bad, or worse than, Windstream. After contract is over, we won't return.
      • maratsade's avatar
        maratsade
        Distinguished Professor IV
        8 years ago

        Leaving is definitely your choice -- but if you want an answer to your issues, you should post where they will get the most attention. Good luck!

  • stevef's avatar
    stevef
    Junior
    6 years ago

    Well, you have to turn off buy buying more 1GB-s. You have 10 for daytime, 50 for night time and you pay around $60 a month for it. Yes, it gets slow when the limit is reached, but at this point, the technology and the companies working like this. There is not much people can do, if the only option is satellite provider.