Forum Discussion

cybo54's avatar
cybo54
Junior
8 years ago

6.6.0 Usage meter - Data Cycle Info Missing

I read in the past during an update or two this went missing, and then many complaints it was finally added back in, now it's gone again.

 

It's current state provides no valuable information about the data cycle really,additionally it appears to be giving incorrect remaining data quotes based on the monthly usage ("Good" on new vs "Bad" on older).

 

Comparison for both tonight


I do like the new look, but can't use this due to already being used to and benifiting from the info provided with the previous version

 

Hope we can add that back in with an update, and correct it's "Math/guesstimates"

  • C0RR0SIVE's avatar
    C0RR0SIVE
    Associate Professor

    The design is intentional due to new service plans coming soon as well as Gen4 style plans being retired once Gen5 gets into full swing, as in it will display bad only when you have gone over your data allowance for the month.  If I am not mistaken it will also display if you enter SmartBrowse in that same area which has essentially replaced the old FAP unless excessive consistent downloading occurs.

    They have also changed the method of usage tracking to show remaining usage per each day.

    I personally don't see Hughesnet stepping back from the design decision, it's the second or third time they have pushed the new method and design and this version is required for the HT2000W modems that are now in service.

    • cybo54's avatar
      cybo54
      Junior

      Why would they remove the whole bottom info section due to Gen5, that same info would be benificial to all Gen5 users just the same as it is for Gen4.  I understand what you mean about maybe they change the display info/wording but why would they remove the info about customers data cycle usage date, percent of allowance used, how many days passed and the very nice graphing estimate as the month moves along. 

       

      Displaying bad only after you run out does not benifit anybody, as you can see in the compare above my data usage is not "Good" as the new version shows, I will be running out before the month is over.  The new version makes it look like all's fine when it's really not, while the old version has let me know for a few days now I'm going over and need to slow down.  I do understand I can track usage many other ways, but this really looks like a huge step backwards again, I read the old threads on when this dissapeared the first time. 

       

      Surely removal of this info bar is a bug and not intended! Gen5 and Gen4 users both would need/want all of that info, there can't be a business or design reason to take this info away from customers because it clears up monthly usage questions from many angles all at once which surely helps alleviate some questions about data usage here and on the phone lines.

       

      SmartBrowse displays all the time with the previous version, just grayed out unless enabled/using

       

      I did see how they updated the graph in "usage history" in the app and the online version, that isn't so concerning (but still odd) as the main page of the staus meter loosing all those features.

       

      Hopefully someone will say how to disable the update check/nag popup if all of this is to be removed permanently. 

      The new version isn't really helpful if that's how it's supposed to be, I'll stick with this old version that provides relevant info from many angles.

      • C0RR0SIVE's avatar
        C0RR0SIVE
        Associate Professor

        It's not a bug... That aside the information is still there, they list remaining percentage per bucket, and amount of days remaining.  Having it flat out tell you, "hey you've used too much so far this month" shouldn't be needed, it's upto each user to decide, "Can I really get by these X days with Y% remaining?".

        All that aside, it does make sense in terms of Gen5 plans if rumors on DSLR have any truth to them, and trust me, you will want to be upgrading to a Gen5 plan when it becomes available, in most all scenarios.

        Maybe if enough people complain about it, they might change it back to the old style, but I have doubts that they will this time.

        Would be nice if there was a way to tell it to stop checking for updates though, that is for certain.

  • Unable to edit the above! :( 

     

    I also noticed "SmartBrowsing" does not appear, may need to have Amanda look at our account again if this isn't a bug of this new version.