After my first day of Hughes, I've been on the phone with tech support for over 3 hours. They sold me Gen 5 but on the Echostar-17 sat which has download speeds of 0.28 Mbps. What a fraud! I'm going back to Exede! Shame on you HughesNet!
Ive just changed to gen 5 . my download speed is between 45 and 50 mbps and upload is about 15 mbps. I am well pleased, You need to get them to come back and check your installation, something must be instslled wrong
They have me pointed to Echostar-17 which is overloaded and really slow. I'm in a region that isn't supported by the new sat (Echostar-19). HughesNet promised me Gen 5 but can't deliver.
If they can't fix this by 10 am tomorrow, I'm going back to Exede and will terminate my service after 2 days of crappy sub 1 Mbps service. HughesNet knows there's a problem. They should stop selling Gen 5 in my region and all regions that won't pick up Echostar-19.
By the way, the install was perfect with a really strong signal. The real problem is the overloaded Echostar-17.
