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luv2skyski's avatar
luv2skyski
New Poster
3 years ago

data token sale email

Just received an email from HN. Data Token Sale - now through 2/28/22 When you go to the data token purchase pages there is nothing there but the same ole prices? When I emailed HN asking about it...
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  • maratsade's avatar
    maratsade
    3 years ago

    Alan, the way it works is you buy a token package for the regular price, and a few days later you get the extra tokens that go with that package. I've used this several times and it works just fine every time.  So, for example, if you buy the 5GB package, that will cost $15. A few days later you will get the extra 3GB, so you end up paying $15 for 8GB. 

     

    luv2skyski wrote:

    Just received an email from HN.

    Data Token Sale - now through 2/28/22

    When you go to the data token purchase pages there is nothing there but the same ole prices?

    When I emailed HN asking about it I received a totally off the wall response.

    "Hello,
    Your high-speed Data Tokens have been applied to your account!"

    Anyone have any insight into the sale pricing and how to go about getting them?

    Sincerely, Alan.


     

maratsade's avatar
maratsade
Distinguished Professor IV

No need to apologise, Alan.  The emails are information intensive, so it's easy to miss stuff, especially in the small print. 🙂

 

luv2skyski wrote:

You know...I read that.  But it didn't even register.

I humbly apologize to the forum.

Sincerely, Alan.

 

luv2skyski's avatar
luv2skyski
New Poster
3 years ago

Just a follow up question...

"A few days later you will get the extra 3GB, so you end up paying $15 for 8GB."

How long does it really take?  

I purchased 10 of the $15 for 8GB back on the 24th of February and my data token allowance has not reflected the extra 30GB as of today.  March 7th, 2022.

Sincerely, Alan.

  • Damian's avatar
    Damian
    Moderator
    3 years ago

    luv2skyski,

     

    Thanks for reaching out again. From what I can see, you currently have 42.7 GB of data tokens remaining. It is possible the website is not reflecting this yet. May I ask where you were checking this info? 

    • luv2skyski's avatar
      luv2skyski
      New Poster
      3 years ago

      Thank you for the replies.

      Under "usage details" in my account when logged in and directly from the router (they both say the same - 42.7 GB remaining).

      On 02-23 I purchased 1 - 5gb token and on 02-24 I purchased 9 more.  That brought the remaining token allowance up to 55.3gb.  

      It has slowly dwindled until March 1 when our service plan kicked back on.

      Still don't see the "free" 30gb that I should be getting.

      Sincerely, Alan.

  • GabeU's avatar
    GabeU
    Distinguished Professor IV
    3 years ago

    luv2skyski 

     

    You should have gotten them by now.  One of the reps can likely look into this for you, but they won't be back on until tomorrow.  They may need some personal info from you in order to locate your account, but they'll ask for it to be sent via private message if they do, and they'll provide a link to do so. 

     

    Liz Damian Remy 

  • maratsade's avatar
    maratsade
    Distinguished Professor IV
    3 years ago

    "I purchased 10 of the $15 for 8GB back on the 24th of February and my data token allowance has not reflected the extra 30GB as of today.  March 7th, 2022."

     

    Alan, so you purchased the 8GB for $15 package ten times, spending $150 and getting a total of 80 GB added to your account right away, right?  (Not counting the missing extra 30 GB).  

     

    • luv2skyski's avatar
      luv2skyski
      New Poster
      3 years ago

      Yes.

      10 packages.  Technically, the 5gb for $15 + 3gb free.

      The 50gb came almost immediately.  

      I'm just waiting for the 30gb "free" part of the sale.

      Sincerely, Alan.

      • maratsade's avatar
        maratsade
        Distinguished Professor IV
        3 years ago

        Thanks, Alan.  Hopefully the reps will be able to fix this for you soon.