Forum Discussion

C0RR0SIVE's avatar
C0RR0SIVE
Associate Professor
9 years ago
Solved

Modem Replacements for Legacy Users?

Curious, with the HT1100 being phased out over time in favor of the HT2200w, what will happen in the following scenario? -Customer is a Gen4 Subscriber -Customer wont upgrade to Gen5 plan -Custo...
  • Liz's avatar
    Liz
    9 years ago

    Oh. Ok, got some clarification from some engineers. So the HT2000w is basically the standard modem for Gen 4, that model works fine on Gen 4. I don't know if you remember, but we released the HT2000w before Gen 5 was available. So HT200ws work fine with Gen 4; if your HT1100 dies, we can send you the latest model. Does that answer your question?

     

     

Liz's avatar
Liz
Moderator
9 years ago

I totally understand. Still trying to get a concrete answer for you all. At least that scenario is a long way down the road...

 

Liz's avatar
Liz
Moderator
9 years ago

Oh. Ok, got some clarification from some engineers. So the HT2000w is basically the standard modem for Gen 4, that model works fine on Gen 4. I don't know if you remember, but we released the HT2000w before Gen 5 was available. So HT200ws work fine with Gen 4; if your HT1100 dies, we can send you the latest model. Does that answer your question?