After trying Gen 5, I'm Going Back To Exede
After my first day of Hughes, I've been on the phone with tech support for over 3 hours. They sold me Gen 5 but on the Echostar-17 sat which has download speeds of 0.28 Mbps. What a fraud! I'm going ...
Forum Discussion
Ive just changed to gen 5 . my download speed is between 45 and 50 mbps and upload is about 15 mbps. I am well pleased, You need to get them to come back and check your installation, something must be instslled wrong
They have me pointed to Echostar-17 which is overloaded and really slow. I'm in a region that isn't supported by the new sat (Echostar-19). HughesNet promised me Gen 5 but can't deliver.
If they can't fix this by 10 am tomorrow, I'm going back to Exede and will terminate my service after 2 days of crappy sub 1 Mbps service. HughesNet knows there's a problem. They should stop selling Gen 5 in my region and all regions that won't pick up Echostar-19.
By the way, the install was perfect with a really strong signal. The real problem is the overloaded Echostar-17.
Hi Michael,
Thank you for posting, I'm sorry to hear this, I understand your frustration. I really appreciate you for reaching out for support in your thread here. I'm glad we were able address your concerns there. We hope to see you back with us someday. Enjoy the rest of your week and weekend!
My installer told me that Exede piggybacks on a Hughesnet satellite. Not sure if it is really true or not.
