Throttle Speeds Recently Dropped
Beam 42 dropped its throttle speed at noon on 1/20 MST to 30 KBPS and it’s not been over 50 kbps since. (Or at least MY connection to Hughes on 42 went totally south then.) I personally offered 56 kbp...
Forum Discussion
sepmeier,
Thanks for reaching out! From what I'm seeing, you currently have plenty of data on the account, with about 46 of your monthly 50GB remaining. Your data resets every month on the 12th, so it doesn't seem that your speeds were throttled due to lack of data on the 20th. Is this issue ongoing on a different HughesNet account? In addition, as it is with normal bandwidth, your speeds are split up amongst devices, which could cause the throttle speed for one device to appear lower than it would be otherwise.
Thanks,
Remy
If anything the situation has migrated into the high speed plan. Other than at the various “speed test” sites - which are slower than a few months ago - I’m measuring no more than 1.7mbps downloads of known sized files from various locations online. This is high speed plan active. I’m about out of that again due to my daughter’s COVID required online school and my use - so when it chokes I guess I’ll have to go to town and let her poach WiFi - if it’s down to 30kbps again.
It might help to run a few speed tests at testmy.net to demonstrate what you're seeing. Though it's not really the typical speed issue situation due to it being during the throttle period, I'd still follow the regular instructions, which are...
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To help the HughesNet Customer Service Reps get a head start on your speed concerns, please create a testmy.net account (if you do not already have one) and, while signed into that account, perform a batch of 3-5 tests during different parts of the day, then share your testmy.net "My Results" page URL with us here. A batch each in the morning, afternoon and evening is the most ideal, but the reps are well aware that not everyone can do this, so please just run a batch when you can.
Most important points to remember during this test:
-do the tests while directly connected to the HughesNet modem with a LAN cable (NO third party Router or Wireless devices can be used)
-disable the WiFi in the HT2000W modem while the speed tests are being performed
-the testing device should be the ONLY device connected to the HughesNet modem while testing
-use the manual 25MB size download test file
-if testing upload instead of download, use the manual 4MB size upload test file
-space each test in the batch at least 5 minutes apart
-post your testmy results URL here, it may look something like http://testmy.net/quickstats/yourusername
For a more in depth guide on running the tests, please see this site.
The Reps are on M-F from approximately 9AM to 6PM EST. They will be the ones to address your speed issues, but they will need these tests to do so.
If you don't know how to disable the WiFi in the HT2000W modem, please see "How do I manage my built-in WiFi modem?" in this PDF. Please be sure to click "Save Settings" after unchecking "SSID Enable" for each of the four tabs individually (2.4Ghz, then 2.4Ghz Guest, then 5Ghz, then 5Ghz Guest).- Here’s the first run on high speed data plan active - https://testmy.net/quickstats/DCPOWER As you can see my high speeds look like throttled speeds. I’m running another now and will post it in 24 hours When the high speed plan runs out I’ll post that / IF I can even run them at the throttle speed. I’m actually ok with 2mbps - it’s too expensive - and the high speed marketing and data caps are silly at this point except that the throttle basically is no service so we have to buy expensive tokens. Why not just sell unlimited data at 2mbps and quit pretending users will get faster actual throughput? Beam 42 clients don’t.
