Forum Discussion

infinitytec's avatar
infinitytec
Junior
7 years ago

Frequent drops

 Our connection has been dropping quite often, especially today. I think this has been going on for a few days now, as I have had breif connectivity losses on a regular basis, but today it has been quite frustrating. I attached some screenshots to show what's been happening. The modem's lights twinkle quite a bit while the network is up, although sometimes it seems we loose connection even while the lights suggest otherwise (maybe it's just a breif loss?). At other times the sattelite link lights are completely down.

Here's a few of the thoughts I had:

Could there be a bunch of storms in the gateway's area? It has been clear here.

We have had some strong winds lately, and that may have misaligned the dish.

We do have tall trees in the area, but I think they are clear of the path of the dish.

I have not yet rebooted the router, but shall do after posting this. I will also make sure the dish is connected to it well.

 

Thanks for your help.

 

 

 

Performance
  • Amanda's avatar
    Amanda
    7 years ago

    Hello

    Thanks! I poked through some e-mails while waiting... I'm not particularly fond of referencing the weather, but there have been multiple reported weather-related degradations for your gateway (located in Omaha, NE) that would have caused slow or intermittent connectivity. 

     

    These occurred in bursts on: June 10th, 11th, 15th, 17th, 18th and 19th. 

     

    If you experience the issue again, please let me know and I can look into it.

     

    Thanks,

    Amanda

  • GabeU's avatar
    GabeU
    Distinguished Professor IV
    7 years ago

    infinitytec

     

    Storms at the gateway are possible, especially if your gateway is Billings, MT.  Lots of storms there today.  

     

    What does it say for your Satellite Name and Beam ID in the Satellite box on the following page?  http://192.168.0.1/#!/home/information

     

    Edit:  I can tell you where your gateway is with that info.  

     

    Edit 2:  Because he'd probably clobber me over the head if I didn't mention it, Corrosive has the Gateway info on his site, too.  Here's the link to the page that has it.  You have to look at a different spot in the System Control Center, but he gives a table of the gateways that will correspond with the info you see on the status page.  

     

    His page...  https://chucksbasix.com/2017/10/06/how-to-find-your-hughesnet-gateway/#more-189

  • Hal's avatar
    Hal
    Alum
    7 years ago

    Hello Infinitytec,

     

    Thank you for your patience and understanding. The other customers on this post are correct in saying that the service would be affected by the weather events surrounding the gateway. However, after running my diagnostic I noticed that you've run out of your data allowance. If you go to https://my.hughesnet.com/myaccount?_mpsource=Header&_udreq=1&tab=Usage and click view history you can see that the account runs out of data within the first 3 days, this would definitely be causing your speeds to be throttled throughout the month. If you need help managing your data usage please visit https://community.hughesnet.com/t5/Tech-Support/HughesNet-Data-Management-Tips-n-Tricks-How-To-Eliminate-Phantom/td-p/41581.

    • infinitytec's avatar
      infinitytec
      Junior
      7 years ago

      Hal

      I am aware we have run out of data. However, oftentimes pages will not load and give an error such as a secure connection failure. Refreshing the page will bring it up. This will happen on multiple pages at once, so that's why I think it's a connection problem.

       

      (The throttled connection is still faster than our connection to our old ISP!)

       

      Edit: and to clear things up, I have this issue on multiple devices.

      • Hal's avatar
        Hal
        Alum
        7 years ago

        Hello Infinitytec, I was curious as you mentioned the pages give an error with secure connection failure, what kind of web pages are you on when this error occurs?