Forum Discussion
Voice phone number porting not working
Hi. Just signed up for the service including voice service. So far the internet service is working great, but when I signed up I requested to bring my current phone number with me so that I can can...
Thank you for posting and welcome to the community. I am sorry to hear you are experiencing this. I would like to look into this issue and provide assistance. Please private message me the phone number associated with your account and I will begin
-Damian
PM sent thank you.
Thank you for providing me that information via private message. Upon researching your account, it appears you have a Business account. Unfortunately, our social media/community platforms are designed to support Residential customers only. This means I will be unable to look into your account or provide porting information as it may differ between Residential and Business. For assistance with this issue, please call Business support at 1-800-347-3272. I am confident our representatives will be able to provide information and resolve this for you.
-Damian
I tried calling the business number you suggest but I am told there is nothing they can do to let me keep my current number. Disappointing since the sales person assured me that I can. Not sure why I can't keep my phone number since it is federal law...
