Forum Discussion

rossalissalove's avatar
rossalissalove
Freshman
7 years ago

12.1.9 -- A transmit problem has occurred

First problem I am having is our internet service has been very poor over the past few weeks. Our 2g internet has been very slow and has become difficult to use. Second problem is that our 5g interne...
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  • Liz's avatar
    Liz
    7 years ago

    Hi rossalissalove,

     

    Thank you for your patience while your case was worked. I pulled up your account and I see that Wade has already issued a dispatch to replace the radio and modem. Your Dispatch is currently scheduled for Thursday, Jun 28, 2018 between 02:00 PM-05:00 PM. I'll privately message you your local tech's contact info so that you can coordinate if that time does not work out for you.

     

     

GabeU's avatar
GabeU
Distinguished Professor IV
7 years ago

rossalissalove

 

How long have you been seeing the 12.1.9 State Code?  

 

Regarding the 5Ghz WiFi, if you're not seeing the 5Ghz band as a connection option it's likely that your devices don't have the ability to connect using the 5Ghz band.  Nearly any WiFi capable device can connect via 2.4Ghz WiFi, but many don't have the ability to connect via the 5Ghz band.