Forum Discussion

MSmith's avatar
MSmith
Sophomore
8 years ago

Intermittent internet loss Status code 12.7.1 A transmit problem has occured

Hi all,

I've made comments to Chicagojohn's post over the past week.  My connection issues, like his continue.  A repairman came out on 3-10-17 and replaced the radio on the dish with the hope that it would be the correction that I need.  It did not work.

I've decided to keep my own log of service drop outs on the board with the understanding that the problem is already being researched.  I don't believe there is a problem with any of the equipment on my end.  Over the course of the past week I believe that weather has been ruled out.

 

I recorded one instance last evening 3-17 at 7:40 pm lasting 20 minutes! The code was again 12.7.1 A transmit problem has occurred.  Local skies were overcast but not stormy.

 

Two more occurrences this afternoon with the same code.  Local skies were partly cloudy.  The first at 1:02 CDT lasting 8 minutes, the second followed at 1:20 CDT lasting for 10 minutes. 

 

Thanks, Michael

 

 

 

  • Good morning,

     

    The fix was rolled out this morning on beams 21 and 29. Please monitor your performance over the next few days and let me know if you see any significant improvement. 

     

    Your cooperation, patience, and understanding are much appreciated.

     

  • Liz's avatar
    Liz
    8 years ago

    Hi Michael,

     

    You're very welcome. Please check your PMs and feel free to come back to the community if you need anything or would like to help others.

     


  • Liz wrote:

    Good morning,

     

    The fix was rolled out this morning on beams 21 and 29. Please monitor your performance over the next few days and let me know if you see any significant improvement. 

     

    Your cooperation, patience, and understanding are much appreciated.

     


    No outages since the fix on Friday.  Even with overcast skies, light rain, and at times dense fog.  All is well.  Thanks again. 

  • Reporting two more drop outs last night. 10:05 through 10:11 and 10:19 through 10:26.  Same code  12.7.1.  Local skies were clear.

    • MSmith's avatar
      MSmith
      Sophomore

      Sunday 3/19

      Down once again at 10:55 through 11:03 am.  Same code, clear skies.

      • JerryJ's avatar
        JerryJ
        New Poster
        I've had the same issue for 3 weeks. Had a repairman out last Wednesday and he reported that tech support told him the issue was with their Jupiter satellite and they were attempting to resolve it. He said it should have been repaired as of that day but this afternoon I've had the issue again. It's the first time in over 2 years I've had any problems with them. Their help desk has no clue. Hopefully it's resolved soon since where I live options are very limited.