Forum Discussion

rossalissalove's avatar
rossalissalove
Freshman
7 years ago

12.1.9 -- A transmit problem has occurred

First problem I am having is our internet service has been very poor over the past few weeks. Our 2g internet has been very slow and has become difficult to use. Second problem is that our 5g interne...
Performance
  • Liz's avatar
    Liz
    7 years ago

    Hi rossalissalove,

     

    Thank you for your patience while your case was worked. I pulled up your account and I see that Wade has already issued a dispatch to replace the radio and modem. Your Dispatch is currently scheduled for Thursday, Jun 28, 2018 between 02:00 PM-05:00 PM. I'll privately message you your local tech's contact info so that you can coordinate if that time does not work out for you.

     

     

rossalissalove's avatar
rossalissalove
Freshman

THE ABOVE IS A PICTURE OF THE MESSAGES WE KEEP GETTING FROM THE HUGHESNET SYSTEM CONTROL CENTER. CAN SOMEONE PLEASE FIX THIS ISSUE. I HAVE BEEN TRYING AND TRYING AND TRYING TO GET SOMEONE FROM HUGHESNET TO FIX THIS PROBLEM TO NO AVAIL. THIS IS NOT GOOD CUSTOMER SERVICE! WE KEEP HAVING THE SAME ISSUES OVER AND OVER AGAIN. SLOW INTERNET AND NO ACCESS TO OUR 5G WIFI. WE PAY $100 A MONTH FOR THIS INTERNET SERVICE AND THIS IS NOT ACCEPTABLE. I WANT A SOLUTION TO THESE PROBLEMS PLEASE.

Liz's avatar
Liz
Moderator
7 years ago

Hi rossalissalove,

 

Thank you for your patience while your case was worked. I pulled up your account and I see that Wade has already issued a dispatch to replace the radio and modem. Your Dispatch is currently scheduled for Thursday, Jun 28, 2018 between 02:00 PM-05:00 PM. I'll privately message you your local tech's contact info so that you can coordinate if that time does not work out for you.