Forum Discussion

tucker73g's avatar
tucker73g
New Poster
2 years ago

3 Months of Slow Internet

I have gone through phone diagnosis so many times I've lost count. Finally they sent a Tech out and he tweaked the system. That lasted for a couple days until it went back to running at .3 - 1. Mbit ...
Performance
Remy's avatar
Remy
Moderator
2 years ago

tucker73g,

 

Thanks for reaching out! We'd love to take a look into this for you, but I was unable to locate the account connected to your Community profile. Please send a private message to the link provided below, with your account number or a phone number attached!

 

https://community.hughesnet.com/t5/notes/composepage/note-to-user-id/102584

 

Thanks,

Remy

  • tucker73g's avatar
    tucker73g
    New Poster
    2 years ago

    Remy, My system is so slow I can not answer your private email. I had trouble logging into Hughesnet. My desktop is also slow. I can not stream a movie without it continuing to stop. If you look at my latest testme results you will see that it is still running in the ditch. Thanks Tom

  • tucker73g's avatar
    tucker73g
    New Poster
    2 years ago
    It is really confusing, if you look at the test results from testmy I get 30 Mbit download between 1AM and 7AM and then started dropping off. Before that it was .3, .5, 1.5 Mbits and the latest at 11AM was 5.04 Mbits. In the evening I can not stream anything, I can't even connect to the services.