Forum Discussion

Pete_Vit's avatar
Pete_Vit
Senior
5 years ago

A HN Suggestion...then my Rant

I've been working I.T. now since 1977, most places I've worked provided the customer or employee's a portal to provide general information, downtimes, outages...etc, I think HN could reduce service c...
  • Liz's avatar
    Liz
    5 years ago

    Hi Pete,

    Thank you for taking the time to share, I'm sorry for the frustration. I totally agree, I like your idea. I'll go ahead and send this suggestion to the appropriate department, thank you for your feedback.

    -Liz

Pete_Vit's avatar
Pete_Vit
Senior
5 years ago

I suppose no one from Hughesnet cares, or will offer an appology? 

I understand HN cannot do anything about what's happened in the past, I still belive outage or Service alerts on https://myhughesnet.hughesnet.com/ could help your customer service folks no having to respond to questions about an outage.