Forum Discussion

Pete_Vit's avatar
Pete_Vit
Senior
6 years ago
Solved

A HN Suggestion...then my Rant

I've been working I.T. now since 1977, most places I've worked provided the customer or employee's a portal to provide general information, downtimes, outages...etc, I think HN could reduce service c...
  • Liz's avatar
    Liz
    6 years ago

    Hi Pete,

    Thank you for taking the time to share, I'm sorry for the frustration. I totally agree, I like your idea. I'll go ahead and send this suggestion to the appropriate department, thank you for your feedback.

    -Liz

Liz's avatar
Liz
Moderator
6 years ago

Hi Pete,

Thank you for taking the time to share, I'm sorry for the frustration. I totally agree, I like your idea. I'll go ahead and send this suggestion to the appropriate department, thank you for your feedback.

-Liz

Pete_Vit's avatar
Pete_Vit
Senior
6 years ago
Liz wrote:

Hi Pete,

Thank you for taking the time to share, I'm sorry for the frustration. I totally agree, I like your idea. I'll go ahead and send this suggestion to the appropriate department, thank you for your feedback.

-Liz

Thank you Liz, I belive outage alerts, local or widespread can help reduce CS calls, emails, chats. as long as the hughesnet main page is not affceted :)  

  • maratsade's avatar
    maratsade
    Distinguished Professor IV
    6 years ago

    Agreed, it would reduce calls and chats, for sure.