Aggravated
How the **bleep** does HughesNet expect my family to use speeds under 1Mbs? Bullsh….! Called corporate, was told I would be immediately contacted either by email or phone. Nothing. Customer service p...
Forum Discussion
You may be aggravated, but you should probably read the Subscriber Agreement. It is clearly stated that "All service plan speeds are “up to” and are not guaranteed." All advertisements also use the words "Up to" in their speed descriptions. It's also not HughesNet's fault if you use up all your data and your service is then throttled, being subject to the Fair Access Policy, which is also clearly stated in that Subscriber Agreement and is further explained here.
You have four options...
1. Continue on as is
2. Learn to prioritize your data usage so that you use less
3. Buy data tokens so that when you exhaust your plan data the service won't immediately go into FAP
4. Terminate your service (how long you've had it determines what the Early Termination Fee will be)
