Forum Discussion

infinitytec's avatar
infinitytec
Junior
7 years ago

Frequent drops

 Our connection has been dropping quite often, especially today. I think this has been going on for a few days now, as I have had breif connectivity losses on a regular basis, but today it has been q...
Performance
  • Amanda's avatar
    Amanda
    7 years ago

    Hello

    Thanks! I poked through some e-mails while waiting... I'm not particularly fond of referencing the weather, but there have been multiple reported weather-related degradations for your gateway (located in Omaha, NE) that would have caused slow or intermittent connectivity. 

     

    These occurred in bursts on: June 10th, 11th, 15th, 17th, 18th and 19th. 

     

    If you experience the issue again, please let me know and I can look into it.

     

    Thanks,

    Amanda

infinitytec's avatar
infinitytec
Junior
Hal
Any site. After posting my previous post it also happened.
MarkJFine's avatar
MarkJFine
Professor
7 years ago

Hal

I think was infinitytec is referring to is the default page a browser gives you when a TLS handshake fails. Usually it returns a 'bad MAC' type of error indicating packets are getting scrambled or curtailed. If it's the same thing, I too have been seeing this on Beam 68 with a near-perfect, non-FAP connection. It's not particular to any time of day but may be aggravated by increased load in the evening.

  • infinitytec's avatar
    infinitytec
    Junior
    7 years ago
    I'll try to post a picture of the error.
    • MarkJFine's avatar
      MarkJFine
      Professor
      7 years ago

      I should note that Level3 has been having issues upstream from 068 as noted from traceroutes, so it's quite possible it's either them or the connection between the gateway and them in my case.

    • Amanda's avatar
      Amanda
      Moderator
      7 years ago

      Hi infinitytec,

       

      I'll be handling this issue for you going forward. Are you still having trouble? Can you provide a website or two as an example so I can try it out on the unit here? Feel free to PM them to me if you prefer that way. A specific make/model of device would be good to know also. I know you say it happens on any site and any device, but it helps to get some specifics. 

       

      Thanks,

      Amanda

      • infinitytec's avatar
        infinitytec
        Junior
        7 years ago

        Amanda

        It doesn't seem to be happening as much now. It seems to have stabilized quite a bit.

        As for websites, I can find no rhyme or reason to them. Any sites loading at the time of the drop will display the error.

        The devices I have been monitoring for it are a Windows 10 Pro desktop (self-built) and my Galaxy S8.