Forum Discussion
All lights on front of modem keep going out!
Over the past 10 months my modem keeps going offline on a daily basis whenever internet is in use. The internet goes down and when I check the modem all the lights on the front are off. I have to r...
Liz-
Tech came out and was a helpful guy. He did not opt to replace the modem since it's been swapped twice already. He said he updated the software on my existing modem and he also found that the coupler that connects the indoor and outdoor coax runs between the modem and the satellite was lose. He tightened the connection and asked that I let him know if I continue to have problems. Due to it being winter, I'm at the property very little so it may be a while before I am able to confirm if I'm still having problems. I will post back once I get a chance to use the service again. Thanks!
-Kent
Hi coppcabin,
I see it's your first post here, so welcome to the community! Thanks for reaching out, this sounds very peculiar. As Gabe previously stated, I'm curious as to what power source the HughesNet modem is connected. Are you connected to a UPS? A power strip? A wall outlet?
If you're not already connected to a wall outlet, please do so to see if you notice a difference. The diagnostics I've run on your site don't indicate anything out of the ordinary with the HughesNet system.
Your cooperation and patience are much appreciated. Looking forward to hearing back.
Hi, and thanks for the quick replies! Power is plugged into a Tripplite Isobar surge protector. I do have other network components in the surge protector and have no problems with the other devices. However, in case the surge protector is faulty, I have also plugged the satellite modem directly into the wall outlet, but the same problem occurs.
