Forum Discussion
All lights on front of modem keep going out!
Liz-
Tech came out and was a helpful guy. He did not opt to replace the modem since it's been swapped twice already. He said he updated the software on my existing modem and he also found that the coupler that connects the indoor and outdoor coax runs between the modem and the satellite was lose. He tightened the connection and asked that I let him know if I continue to have problems. Due to it being winter, I'm at the property very little so it may be a while before I am able to confirm if I'm still having problems. I will post back once I get a chance to use the service again. Thanks!
-Kent
Hi coppcabin,
If you could please answer these questions as well, they can help our investigation:
Does the issue persist even when the modem is the only device plugged into that wall socket?
--A similar case from long ago involved a modem didn't like sharing a socket with a fridge, and more recently, an a/c unit.
Since you mentioned this system is in a second home, are there any devices or appliances that get powered on and used only when you're at that home?
Do you have a CB radio?
--Oddly enough, this has affected a customer's modem in the past.
The next time you lose connectivity please browse to your System Control Center (SCC) at 192.168.0.1 and click on System Status at the top of the page.
Note the State Code, which is a series of 3 numbers separated by dots. 0.0.0 is the state code for a fully operational system.
If you can't access the SCC, let me know if you can access 192.168.42.1.
Your cooperation, patience, and understanding are much appreciated, looking forward to hearing back.
