Forum Discussion
All lights on front of modem keep going out!
Over the past 10 months my modem keeps going offline on a daily basis whenever internet is in use. The internet goes down and when I check the modem all the lights on the front are off. I have to r...
Liz-
Tech came out and was a helpful guy. He did not opt to replace the modem since it's been swapped twice already. He said he updated the software on my existing modem and he also found that the coupler that connects the indoor and outdoor coax runs between the modem and the satellite was lose. He tightened the connection and asked that I let him know if I continue to have problems. Due to it being winter, I'm at the property very little so it may be a while before I am able to confirm if I'm still having problems. I will post back once I get a chance to use the service again. Thanks!
-Kent
Good morning Kent,
I see the dispatch has already been completed, did the tech replace your modem?
Liz-
Tech came out and was a helpful guy. He did not opt to replace the modem since it's been swapped twice already. He said he updated the software on my existing modem and he also found that the coupler that connects the indoor and outdoor coax runs between the modem and the satellite was lose. He tightened the connection and asked that I let him know if I continue to have problems. Due to it being winter, I'm at the property very little so it may be a while before I am able to confirm if I'm still having problems. I will post back once I get a chance to use the service again. Thanks!
-Kent
Thanks Kent. Hopefully there won't be any issues, but in case there's no change, I'll make sure to put an extra special flag on my tech instructions, because we'd want to get that modem for debugging.
Hi Kent,
It's been a while so I'm going to close this thread, but if you have anything new to bring up, please don't hesitate to start another thread.
So it does appear that my problem was fixed by the tech that came out in January! I've been back at the property now that spring is here and after spending several weekends up there with absolutely no problems, I feel confident it is fixed. Apparently the lose connection outside between the cable that runs to the dish and the cable that runs inside to the modem was the problem all along! I haven't had a single instance since then where the modem "locks up" and all the lights on the front go off. Thanks!!
Wooo! That's great news, Kent. Glad that the tech was able to resolve your concerns. I appreciate your patience and cooperation throughout the process, please don't hesitate to drop by the community again if you need anything else, we're here to help.
