I read similiar topic but problem is not with the recipient filter. I have 5 aol folks on email list and they are all (temporarily?) blocked. Error code 554 RLY:B1 means AOL has a dynamic block based on a \"complaint threshold\" that they supposedly remove after 24hrs. This seems like a rolling block by AOL server and I've been able to send email to recipients after a few days. AOL seems to have a way to validate the senders server as trusted. I know that this is an AOL problem, but could you somehow git hughesnet off of their sh** list? I've spent way too much time trying to resolve this issue. Any help is appreciated. Peter
","kudosSumWeight":0,"postTime":"2017-05-12T10:21:57.580-04:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:email","text":"email","time":"2017-04-04T17:18:18.745-04:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDI","node":{"__typename":"Tag","id":"tag:Performance","text":"Performance","time":"2017-03-09T08:01:18.409-05:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:77427_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":8810},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[]},"Conversation:conversation:77427":{"__typename":"Conversation","id":"conversation:77427","solved":true,"topic":{"__ref":"ForumTopicMessage:message:77427"},"lastPostingActivityTime":"2017-07-30T21:43:36.955-04:00","lastPostTime":"2017-07-30T21:43:36.955-04:00","unreadReplyCount":12,"isSubscribed":false},"ModerationData:moderation_data:77427":{"__typename":"ModerationData","id":"moderation_data:77427","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:77427_1":{"__typename":"Revision","id":"revision:77427_1","lastEditTime":"2017-05-12T10:21:57.580-04:00"},"ForumReplyMessage:message:77501":{"__typename":"ForumReplyMessage","id":"message:77501","conversation":{"__ref":"Conversation:conversation:77427"},"author":{"__ref":"User:user:17171"},"revisionNum":1,"uid":77501,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:TechSupport"},"subject":"Re: AOL blocks delivery from hughesnet","readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:77501"},"parent":{"__ref":"ForumReplyMessage:message:77446"},"body":"Hello,
\n\n\n\n
Engineers this morning mentioned they discovered an issue with e-mails last week and it should be resolved now. Can you confirm if you can send email now?
\n\n\n\n
~Amanda
","body@stringLength":"228","rawBody":"Hello,
\n\n\n\n
Engineers this morning mentioned they discovered an issue with e-mails last week and it should be resolved now. Can you confirm if you can send email now?
\n\n\n\n
~Amanda
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Accept to continue or {url} it directly on the provider's site.","buttonTitle":"Accept","urlText":"watch"},"localOverride":false},"ForumReplyMessage:message:141873":{"__typename":"ForumReplyMessage","id":"message:141873","customFields":[],"revisionNum":1,"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"author":{"__ref":"User:user:110389"},"uid":141873,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:ProductsandPlans"},"conversation":{"__ref":"Conversation:conversation:141868"},"subject":"Re: Jupiter 3 Plan Availability","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:141873"},"body":"Thank you for your response but I think you misunderstood checking the area. I know lots of ISP you check your zip code and it may say available but it is not for your specific residence. I went to hughes.net acting like a new customer and it asked for my full address not just zip code but also street name and house number. When I typed in all the specifics I was told plans available to me were the Jupiter 3 Select and Elite, unfortunately the Fusion is not currently available but will be later this year. I could have then clicked on the order online and setup installation. Obviously I didn't want to do that as I'm already a customer but the customer support says there are no Jupiter 3 plans available to me and no one can explain why i can apparently buy as a new customer but not a current customer. So obviously there's a conflict somewhere but no one can explain the issue. I was hoping I could get help on the forum as I've previously gotten help here 2 times before when no one on the phone customer service could help with my issues. I guess I'll just stick with what I have as I spent over an hour on the phone with them yesterday and I don't have unlimited time to deal with the phone support and that seems to be what you need if you ever call them is unlimited time and nothing else to do. Thanks again for your quick response.
","body@stringLength":"1408","rawBody":"Thank you for your response but I think you misunderstood checking the area. I know lots of ISP you check your zip code and it may say available but it is not for your specific residence. I went to hughes.net acting like a new customer and it asked for my full address not just zip code but also street name and house number. When I typed in all the specifics I was told plans available to me were the Jupiter 3 Select and Elite, unfortunately the Fusion is not currently available but will be later this year. I could have then clicked on the order online and setup installation. Obviously I didn't want to do that as I'm already a customer but the customer support says there are no Jupiter 3 plans available to me and no one can explain why i can apparently buy as a new customer but not a current customer. So obviously there's a conflict somewhere but no one can explain the issue. I was hoping I could get help on the forum as I've previously gotten help here 2 times before when no one on the phone customer service could help with my issues. I guess I'll just stick with what I have as I spent over an hour on the phone with them yesterday and I don't have unlimited time to deal with the phone support and that seems to be what you need if you ever call them is unlimited time and nothing else to do. Thanks again for your quick response.
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","body@stringLength":"389","rawBody":"This may or may not be your case, but sometimes these offers are for new customers only. If you go there and pretend to be a new customer, you'll see the offer, but it will not truly be available to you as a current customer. Doesn't mean you won't ever be able to get on J3, but they may only be offering J3 accounts to new customers at the moment (edit: in your area).
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I did have some success after your comment about \"technicians found problem\", but the AOL block occured again today. Keep in mind - this is not mass mailing, I've exchanged email with the recipients before, and the mail doesn't get to them - it's blocked at the AOL server.
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"213","kudosSumWeight":0,"postTime":"2017-05-20T22:07:03.441-04:00","lastPublishTime":"2017-05-20T22:07:03.441-04:00","metrics":{"__typename":"MessageMetrics","views":8520},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:HNSupport/community:ssqng67387board:TechSupport/message:77427/message:77685","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwxfDM5OjF8aW50LDc3NzA0LDc3NzA0","node":{"__ref":"AcceptedSolutionMessage:message:77704"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"editFrozen":false,"body@stringLength":"310","rawBody":"Not Solved. I did have some success after your comment about \"technicians found problem\", but the AOL block occured again today. Keep in mind - this is not mass mailing, I've exchanged email with the recipients before, and the mail doesn't get to them - it's blocked at the AOL server.
","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:77685_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:77704":{"__typename":"ModerationData","id":"moderation_data:77704","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"AcceptedSolutionMessage:message:77704":{"__typename":"AcceptedSolutionMessage","author":{"__ref":"User:user:13420"},"id":"message:77704","revisionNum":1,"uid":77704,"depth":6,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:TechSupport"},"parent":{"__ref":"ForumReplyMessage:message:77685"},"conversation":{"__ref":"Conversation:conversation:77427"},"subject":"Re: AOL blocks delivery from hughesnet","moderationData":{"__ref":"ModerationData:moderation_data:77704"},"body":"What may be happening is this:
Hughesnet has many users sharing the same IP address ... hundreds of users. If one of those users has an issue ... virus/malware or is just an outright spammer they may trigger a 'block' being set in place by AOL in this case, but instead of blocking by email address they block by IP address. That being the case, instead of blocking the one offender they instead block everyone sharing that Hughes IP.
In some cases the block may only be in effect for a set period of time, in other cases it is a persistant block that needs to be handled between the two parties .... Hughes and AOL in the instance.
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What may be happening is this:
Hughesnet has many users sharing the same IP address ... hundreds of users. If one of those users has an issue ... virus/malware or is just an outright spammer they may trigger a 'block' being set in place by AOL in this case, but instead of blocking by email address they block by IP address. That being the case, instead of blocking the one offender they instead block everyone sharing that Hughes IP.
In some cases the block may only be in effect for a set period of time, in other cases it is a persistant block that needs to be handled between the two parties .... Hughes and AOL in the instance.
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jcollison251 wrote:You are sending mass emails to your email lists using a satellite connection? Am I reading that right? That seems a bit hillbilly to me.
This is not mass mailing. It's a 30 person list for an organization and I've exchanged emails with participants frequently in the past. AOL emails are blocked periodically by AOL - see my comment on \"dynamic block\" - it's their error code. Please read my description. If anything is \"hillbilly\" it's AOL.
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This is not mass mailing. It's a 30 person list for an organization and I've exchanged emails with participants frequently in the past. AOL emails are blocked periodically by AOL - see my comment on \"dynamic block\" - it's their error code. Please read my description. If anything is \"hillbilly\" it's AOL.
Just like magic, I was able to send email to the 5 AOL addresses last evening. Since the \"dynamic block\" has occured before, I'd be interested to know what happened and what I can do in the future if this happens. AOLs error code (above) describes the block at their server. I don't think that this only effected me. Thanks. - Peter
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