My medical provider has an interface that mediates between provider and client. It is, as you might immagine, behind a firewall. When a provider sends a message to a client, the system sends a "You have mail" email to the client, using regular email protocols.
My issue is that much of the time the email that they are supposed to send does not appear in my HughesNet mailbox.
Wonderful opportunity for finger pointing?
In response to my request for a log, this is what I received:
You can let your email provider know that our email notifications are sent from the following email address: MYCHART.SUPPORT@UCDMC.UCDAVIS.EDU The SMTP response codes for the emails sent to your email address indicate that the messages are being successfully delivered from our system to their recipient email server. The most recent email message sent to you was on 10/22/20 at 5:25 pm Pacific time.
Is it possible to use this data to determine what might have happened? FWIW, I clear my mailbox hourly and delete messages once they are downloaded. The referenced email is not in my trash folder.
Thank you for this information, it helps. Our e-mail admins investigated and found spam imprints for the sender. If possible, please privately message me an example of one of the e-mails so our admins can see what's triggering our spam detector.
Can you please fwd me another example e-mail, this time forwarding to communitysupport@hughes.com? With a copy of the e-mail, our admins should have the full picture for analysis.
Please let me know here once you've fwd'd to that e-mail so I can check.
The e-mail admins would like another example of the e-mails if possible. Based on what you sent me last time, our e-mail admins investigated and found spam imprints for the sender. Another example of one of the e-mails may help our admins see what's triggering our spam detector.
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My medical provider has an interface that mediates between provider and client. It is, as you might immagine, behind a firewall. When a provider sends a message to a client, the system sends a \"You have mail\" email to the client, using regular email protocols.
My issue is that much of the time the email that they are supposed to send does not appear in my HughesNet mailbox.
Wonderful opportunity for finger pointing?
In response to my request for a log, this is what I received:
You can let your email provider know that our email notifications are sent from the following email address: MYCHART.SUPPORT@UCDMC.UCDAVIS.EDU The SMTP response codes for the emails sent to your email address indicate that the messages are being successfully delivered from our system to their recipient email server. The most recent email message sent to you was on 10/22/20 at 5:25 pm Pacific time.
Is it possible to use this data to determine what might have happened? FWIW, I clear my mailbox hourly and delete messages once they are downloaded. The referenced email is not in my trash folder.
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My medical provider has an interface that mediates between provider and client. It is, as you might immagine, behind a firewall. When a provider sends a message to a client, the system sends a \"You have mail\" email to the client, using regular email protocols.
My issue is that much of the time the email that they are supposed to send does not appear in my HughesNet mailbox.
Wonderful opportunity for finger pointing?
In response to my request for a log, this is what I received:
You can let your email provider know that our email notifications are sent from the following email address: MYCHART.SUPPORT@UCDMC.UCDAVIS.EDU The SMTP response codes for the emails sent to your email address indicate that the messages are being successfully delivered from our system to their recipient email server. The most recent email message sent to you was on 10/22/20 at 5:25 pm Pacific time.
Is it possible to use this data to determine what might have happened? FWIW, I clear my mailbox hourly and delete messages once they are downloaded. The referenced email is not in my trash folder.
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It is, as you might immagine, behind a firewall. 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Good morning Geoffrey,
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Thank you for this information, it helps. Our e-mail admins investigated and found spam imprints for the sender. If possible, please privately message me an example of one of the e-mails so our admins can see what's triggering our spam detector.
Thank you for this information, it helps. Our e-mail admins investigated and found spam imprints for the sender. If possible, please privately message me an example of one of the e-mails so our admins can see what's triggering our spam detector.
Can you please fwd me another example e-mail, this time forwarding to communitysupport@hughes.com? With a copy of the e-mail, our admins should have the full picture for analysis.
\n\n
\n\n
Please let me know here once you've fwd'd to that e-mail so I can check.
Can you please fwd me another example e-mail, this time forwarding to communitysupport@hughes.com? With a copy of the e-mail, our admins should have the full picture for analysis.
\n\n
\n\n
Please let me know here once you've fwd'd to that e-mail so I can check.
The e-mail admins would like another example of the e-mails if possible. Based on what you sent me last time, our e-mail admins investigated and found spam imprints for the sender. Another example of one of the e-mails may help our admins see what's triggering our spam detector.
The e-mail admins would like another example of the e-mails if possible. Based on what you sent me last time, our e-mail admins investigated and found spam imprints for the sender. Another example of one of the e-mails may help our admins see what's triggering our spam detector.
Got it, Geoffrey, thanks! I've sent these over to the e-mail admins for analysis. I'll post back once I have any news.
\n\n
\n\n
-Liz
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Hi Geoffrey,
\n\n
\n\n
Thank you for your patience while we worked on this. The e-mail admins made some adjustments on our side which will hopefully allow these e-mail notifications to get to you. Please let me know whenever one of these e-mails arrive.
Thank you for your patience while we worked on this. The e-mail admins made some adjustments on our side which will hopefully allow these e-mail notifications to get to you. Please let me know whenever one of these e-mails arrive.
\n\n
\n\n
Thanks,
\n\n
Liz
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