Forum Discussion

Terry3199's avatar
Terry3199
New Member
10 years ago

AOL is blocking E-mail from Hughesnet addresses -

There used to be a section in support where we could just list the e-mail addresses that we were blocked from sending to, but I cannot find it.  Going to customer support, no one seems to know what I...
  • Amanda's avatar
    Amanda
    10 years ago
    Hello All,

    I've received an update. Our e-mail support team was able to send an email to a test AOL account using a hughes.net e-mail account. They reported there was no issues sending to AOL. The header that was provided to us by Terry indicates there was an individual block placed on that e-mail address. If the person you are trying to e-mail to has accidentally filtered you as spam, or their mailbox has filtered you as spam, they will need to place you on their safe senders list. This is especially true if you are sending daily e-mails that may cause the other person's inbox to inadvertently mark you as spam.

    Please check with these users from AOL to make sure that you are on their safe senders list and re-try the messages again. If you still experience issues after this, please let us know.

    Thank you.
    Amanda
Amanda's avatar
Amanda
Moderator
10 years ago
Hi Terry,

We'd like to get to the bottom of this. When you say you are blocked by AOL, there are numerous circumstances that could arise. Are you unable to send to an e-mail address hosted by AOL? Are you using an AOL e-mail address and having trouble sending or receiving? If you are unable to send or receive from an AOL hosted address, are you using a HughesNet provided e-mail or a 3rd party one? Please let us know so we can assist you better.

Thank you,
Amanda